Consumer's Resource Handbook III

Colorado 
3022 North El Paso
P.O. Box 7970 (80933-7970)
Colorado Springs, CO 80907-5454
(719) 636-1155 
1780 South Bellaire, Suite 700
Denver, CO 80222-4350
(303) 758-2100 (inquiries, 24 hours)
(303) 758-2212 (complaints)
(303) 758-4786 (TDD, 24 hours) 
1730 South College Avenue
Suite 303
Fort Collins, CO 80525-1073
(303) 484-1348
(303) 493-2470
(307) 778-2809 (Cheyenne) 
119 West 6th Street, Suite 203
Pueblo, CO 81003-3119
(719) 542-6464 
Connecticut 
2345 Black Rock Turnpike
P.O. Box 1410 (06430-1410) 
Fairfield, CT 06430-3267
(203) 374-6161
(203) 798-7300 (Danbury)
(203) 853-0659 (Norwalk)
(203) 359-9892 (Stamford)
(203) 597-1177 (Waterbury) 
100 South Turnpike Road
Wallingford, CT 06492-4395
(203) 269-2700
(203) 529-3575 (Hartford)
(203) 443-8145 (New London) 
Delaware 
2055 Limestone Road
Suite 200
Wilmington, DE 19808-5532
(302) 996-9200 
District of Columbia 
1012 14th Street, N.W.
14th Floor
Washington, DC 20005-3410
(202) 393-8000 
Florida 
In addition to the Better Business Bureaus, 
Florida has a number of Better Business Councils which
are affiliated with local Chambers of Commerce 
throughout the state. The Better Business Councils
are 
listed following the Better Business Bureaus. 
Better Business Bureaus 
5830-142nd Avenue North, Suite B
P.O. Box 7950 (34618-7950)
Clearwater, FL 34620
(813) 842-5459 (Pasco City)
(813) 535-5522 (Pinellas County)
(813) 854-1154 (Hillsborough, Tampa)
(813) 957-0093 (Sarasota, Manatee)
1 (800) 525-1447 (toll free-Hernando only) (all 
24 hours) 
1853 Victoria Street
Fort Myers, FL 33901
(900) 225-5222 (24 hrs.-$.95/min) 
7820 Arlington Expressway
Suite 147
Jacksonville, FL 32211
(904) 721-2288 
16291 N.W. 57th Avenue
Miami, FL 33014-6709
(900) 225-5222 (24 hrs.-$.95/min) 
400 South Alcaniz Street
P.O. Box 1511 (32597-1511)
Pensacola, FL 32501
(904) 433-6111 
1950 Port St. Lucie Blvd.
Suite 211
Port St. Lucie, FL 34954-5579
(407) 878-2010
(407) 337-2083 
580 Village Blvd.
Suite 340
West Palm Beach, FL 33409
(407) 686-2200
(407) 337-2083 (Martin County) 
1011 North Wymore Road
Suite 204
Winter Park, FL 32789-1736 (Orlando)
(407) 621-3300 (24 hours) 
Better Business Councils 
P.O. Box 321
Bradenton, FL 34206-0321
(813) 748-1325 (Manatee County) 
P.O. Box 640
Fort Walton Beach, FL 32549-0640
(904) 664-2515 (Okaloosa, Santa Rosa and Walton 
Counties) 
3520 Airport Road
Lakeland, FL 33811
(813) 644-2442 (Polk County) 
P.O. Box 492426
Leesburg, FL 34749-2426
(904) 326-0770 (Lake and Sumter Counties) 

400 Fortenberry Road
Merritt Island, FL 32952
(407) 459-2200 (Cocoa Beach) 
12705 South Tamiami Trail
North Port, FL 34287
(813) 426-8744 
4100 Dixie Highway, NE
Palm Bay, FL 32905
(407) 984-8454 (South Brevard County) 

1819 Main Street, Suite 240
Sarasota, FL 34236
(813) 366-3144 
P.O. Drawer 2767
Titusville, FL 32781-2767
(407) 268-2822 (North Brevard County) 

257 Tamiami Trail, North
Venice, FL 34285-1534
(813) 485-3510 
Georgia 
611 N. Jefferson Street
P.O. Box 3241 808 (31702)
Albany, GA 31701
(912) 883-0744 
100 Edgewood Avenue
Suite 1012
Atlanta, GA 30303-3075
(404) 688-4910
(615) 266-6144 (North Georgia-Chattanooga) 

624 Ellis Street, Suite 106
P.O. Box 2085 (30903-2085)
Augusta, GA 30901-1463
(706) 722-1574 
Eight 13th Street
P.O. Box 2587 (31902-2587)
Columbus, GA 31901-2151 
(706) 324-0712
(706) 324-0713 
1765 Shurling Drive
Macon, GA 31211-2199
(912) 742-7999 
6606 Abercorn Street
Suite 108-C
P.O. Box 13956 (31416-0956)
Savannah, GA 31405
(912) 354-7521
(912) 354-7522 
Hawaii 
1600 Kapiolani Boulevard
Suite 201
Honolulu, HI 96814-3801
(808) 942-2355 
Idaho 
1333 West Jefferson 
Boise, ID 83702-5320
(208) 342-4649 
1575 South Boulevard
Idaho Falls, ID 83404-5926
(208) 523-9754 
Illinois 
211 West Wacker Drive
Chicago, IL 60606-1217
(312) 444-1188 (inquiries)
(312) 346-3313 (complaints) 
3024 West Lake
Peoria, IL 61615-3770
(309) 688-3741 
810 East State Street, 3rd Floor
Rockford, IL 61104-1001
(815) 963-2222 
Indiana 
722 West Bristol Street
Suite H-2
P.O. Box 405 (46515-0405)
Elkhart, IN 46514-2988
(219) 262-8996 
4004 Morgan Avenue
Suite 201
Evansville, IN 47715-2265
(812) 473-0202
(812) 473-1425 
1203 Webster Street
Fort Wayne, IN 46802-3493
(219) 423-4423
1 (800) 552-4631 (toll free in IN) 
4231 Cleveland Street
Gary, IN 46408-2490
(219) 980-1511
(219) 769-8053 
1 (800) 637-2118 (toll free in Northern Indiana) 

Victoria Centre
22 E. Washington Street
Suite 200
Indianapolis, IN 46204-3584
(317) 488-2222 
201 Dixie Way North, Suite 30
South Bend, IN 46637-3360
(219) 277-9121 
1 (800) 439-5313 (toll free in northern IN) 

Iowa 
852 Middle Road, Suite 290
Bettendorf, IA 52722-4100
(319) 355-6344 
615 Insurance Exchange Building
Des Moines, IA 50309-2375
(515) 243-8137 
318 Badgerow Building
Sioux City, IA 51101-1611
(712) 252-4501 
Kansas 
501 E. Jefferson, Suite 24
Topeka, KS 66607-1190
(913) 232-0454 
212 South Market Street
Suite 300
Wichita, KS 67202-3857
(316) 263-3146 
Kentucky 
410 West Vine Street
Suite 280
Lexington, KY 40507-1616
(606) 259-1008 
844 South Fourth Street 
Louisville, KY 40203-2186
(502) 583-6546 (24 hours)
1 (800) 388-2222 (toll free in KY and Southern 
IN) 
Louisiana 
1605 Murray Street, Suite 117
Alexandria, LA 71301-6875
(318) 473-4494 
2055 Wooddale Boulevard
Baton Rouge, LA 70806-1546
(504) 926-3010 
1626 Barrow Street
Houma, LA 70360-6354
(504) 868-3456 
100 Huggins Road
P.O. Box 30297 (70593-0297)
Lafayette, LA 70506
(318) 981-3497 
3941-L Ryan Street
P.O. Box 7314 (70606-7314)
Lake Charles, LA 70605
(318) 478-6253 
141 Desiard Street, Suite 808
Monroe, LA 71201-7380
(318) 387-4600 
1539 Jackson Avenue
Suite 400
New Orleans, LA 70130-5843
(504) 581-6222 (24 hours)
(504) 528-9277 
3612 Youree Drive
Shreveport, LA 71105-2122
(318) 861-6417 
Maine 
812 Stevens Avenue
Portland, ME 04103-2648
(207) 878-2715 
Maryland 
2100 Huntingdon Avenue
Baltimore, MD 21211-3215
(410) 347-3990 (Inquiries)
(410) 347-3997 (Complaints) 
Massachusetts
20 Park Plaza, Suite 820
Boston, MA 02116-4344
(617) 426-9000
1 (800) 4BBB-811 (toll free-802 area code) 

293 Bridge Street, Suite 320
Springfield, MA 01103-1402
(413) 734-3114 
32 Franklin Street
P.O. Box 16555 (01601-6555)
Worchester, MA 01608-1900
(508) 755-2548 
Michigan
620 Trust Building
Grand Rapids, MI 4503-3001
(616) 774-8236
(616) 772-6063 (Holland)
(616) 382-4616 (Kalamazoo)
(616) 722-0707 (Muskegon) 
30555 Southfield Road
Suite 200
Southfield, MI 48076-7751 (Detroit)
(810) 644-9100 (24 hours) 
Minnesota
2706 Gannon Road
St. Paul, MN 55116-2600
(612) 699-1111 
Mississippi 
4915 I-75 North
P.O. Box 12745 (39236-2745)
Jackson, MS 39216
(601) 987-8282 
Missouri 
306 E. 12th street, Suite 1024
Kansas City, MO 64106-2418
(816) 421-7800 
5100 Oakland, Suite 200
St. Louis, MO 63110-1400
(314) 531-3300 (24 hours) 
205 Park Central East
Suite 509
Springfield, MO 65806-1326
(417) 862-4222
1 (800) 497-4222 (toll free in southwestern 
Missouri) 
Nebraska 
3633 O Street, Suite 1
Lincoln, NE 68510-1670
(402) 476-8855 
2210 North 91st Plaza
Omaha, NE 68134-6022
(402) 391-7612 
Nevada 
1022 East Sahara Avenue
Las Vegas, NV 89104-1515
(702) 735-6900 
991 Bible Way
P.O. Box 21269 (89515-1269)
Reno, NV 89502
(702) 322-0657 
New Hampshire 
410 South Main Street
Concord, NH 03301-3459
(603) 224-1991
(603) 228-3789
(603) 228-3844 
New Jersey 
2 Forest Avenue
Paramus, NJ 07652-5291
(201) 845-4044 
2 Sylvan Way, 3rd Floor
Parsippany, NJ 07054
(Newark)
(201) 642-INFO 
1721 Route 37 East 
Toms River, NJ 08753-8239
(908) 270-5577 
1700 Whitehorse-Hamilton Square, #D-5
Trenton, NJ 08690-3596
(609) 588-0808 
16 Maple Avenue
P.O. Box 303
Westmont, NJ 08108-0303
(609) 854-8467 
New Mexico 
2625 Pennsylvania, NE
Suite 2050
Albuquerque, NM 87110-3657
(505) 844-0500
1 (800) 873-2224 (toll free in NM) 
308 North Locke
Farmington, NM 87401-5855
(505) 326-6501 
201 N. Church, Suite 330
Las Cruces, NM 88001-3548
(505) 524-3130 
New York 
346 Delaware Avenue
Buffalo, NY 14202-1899
(900) 225-5222 (24 hr.-$.95/min) 
266 Main Street
Farmingdale, NY 87401-5855
1 (900) 463-6222 (24 hr.- $.95/min.) 
257 Park Avenue, South
New York, NY 10010-7384
1 (900) 463-6222 (24 hr.- $.95/min.) 
847 James Street, Suite 200
Syracuse, NY 13202-2552
(315) 479-6635 
30 Glenn Street
White Plains, NY 10603-3213
1 (900) 463-6222 (24 hr.-$.95/min.) 
North Carolina 
1200 BB&T Building
Asheville, NC 28801-3418
(704) 253-2392 
5200 Park Road, Suite 202
Charlotte, NC 28209-3650
(704) 527-0012 (24 hours) 
3608 West Friendly Avenue
Greensboro, NC 27410-4895
(919) 852-4240 (24 hours) 
3125 Poplarwood Court
Suite 308
Raleigh, NC 27604-1080
(919) 872-9240
1 (800) 222-0950 (toll free in Eastern North 
Carolina) 
Eden Place
8366 Drena Drive
P.O. Box 69 (28673-0069)
Sherrils Ford, NC 28673
(704) 478-5622 
500 West 5th Street, Suite 202
Winston-Salem, NC 27101-2728
(910) 725-8348 
Ohio 
222 W. Market Street
Akron, OH 44303-2111
(216) 253-4590 
1434 Cleveland Avenue, N.W.
P.O. Box 8017 (44711-8017)
Canton, OH 44703-3135
(216) 454-9401
1 (800) 362-0494 (toll free in OH) 
898 Walnut Street 
Cincinnati, OH 45202-2097
(513) 421-3015 
2217 East 9th Street, Suite 200
Cleveland, OH 44115-1299
(216) 241-7678 
1335 Dublin Street, Suite 30A
Columbus, OH 43215-1000
(614) 486-6336 
40 West Fourth Street
Suite 1250
Dayton, OH 45402-1828
(513) 222-5825 
112N, West High Street (45801)
P.O. Box 269
Lima, OH 45802-0269
(419) 223-7010
1 (800) 462-0468 (toll free) 
425 Jefferson Avenue, Suite 909
Toledo, OH 43604-1055
(419) 241-6276 
600 Mahoning Bank Building
P.O. Box 1495
Youngstown, OH 44501-1495
(216) 744-3111
(216) 424-5522 (Lisbon)
(216) 394-0628 (Warren) 
Oklahoma 
17 South Dewey
Oklahoma City, OK 73102-2400
(405) 239-6081/6860 (inquiries)
(405) 239-6083 (complaints)
(405) 239-6082 (general information) 
6711 South Yale, Suite 230
Tulsa, OK 74136-3327
(918) 492-1266 
Oregon 
610 S.W. Alder Street, Suite 615
Portland, OR 97205-3690
(503) 226-3981
1 (800) 488-4166 (toll free in OR and Southwest 
Washington) Pennsylvania 
528 North New Street
Bethlehem, PA 18018-5789
(215) 866-8780
(215) 372-2005 (Berks County) 
6 Marion Court 
Lancaster, PA 17602-5205
(717) 291-1151
1 (800) 220-8032 (toll free in Harrisburg & 
York County) 
1930 Chestnut Street
P.O. Box 2297
Philadelphia, PA 19103-0297
1 (900) 225-5222 (24 hr.-$.95/min.) 
610 Smithfield Street
Pittsburgh, PA 15222-2578
(412) 456-2700 
129 N. Washington Avenue
P.O. Box 993 (18501-0993)
Scranton, PA 18503-2204
(717) 342-9129
(717) 655-0445 
Puerto Rico 
1608 Bori Street (00927-6100)
P.O. Box 363488
San Juan, PR 00936-3488
(809) 756-5400 
Rhode Island 
Bureau Park
Box 1300
Warwick, RI 02887-1300 (Providence)
(401) 785-1212 (inquiries)
(401) 785-1213 (complaints) 
South Carolina 
2330 Devine Street (29205) 
P.O. Box 8326
Columbia, SC 29202-8326
(803) 254-2525 
113 Mills Avenue
Greenville, SC 29605-4077
(803) 242-5052 
1601 North Oak Street, Suite 403
Myrtle Beach, SC 29577-1601
(803) 626-6881 
Tennessee 
P.O. Box 1178 TCA, #121
Blountville, TN 37617-1178
(615) 323-6311 
1010 Market Street, Suite 200
Chattanooga, TN 37402-2614
(615) 266-6144 
2633 Kingston Pike, Suite 2
P.O. Box 10327 (37939-0327)
Knoxville, TN 37919
(615) 522-2552 
3792 South Mendenhall
P.O. Box 750704 (38175-0704)
Memphis, TN 38115
(901) 795-8771 (24 hours) 
NationsBank Plaza
414 Union Street, Suite 1830
Nashville, TN 37219-1778
(615) 242-4222 (24 hours) 
Texas 
3300 S. 14th Street 
Suite 307
Abilene, TX 79605-5052
(915) 691-1533 
1000 South Polk 
P.O. Box 1905 (79105-1905)
Amarillo, TX 79101-3408
(806) 379-6222 
2101 So. IH35, Suite 302
Austin, TX 78741-3854
(512) 445-2911 (24 hours) 
476 Oakland Avenue
P.O. Box 2988 (77704-2988)
Beaumont, TX 77701-2011
(409) 835-5348 
4346 Carter Creek Parkway
Bryan, TX 77802-4413
(409) 260-2222 
216 Park Avenue
Corpus Christi, TX 78401
(512) 887-4949 
2001 Bryan Street, Suite 850
Dallas, TX 75201-3093
(214) 220-2000 (24 hours) 
5160 Montana Avenue
Lower Level
El Paso, TX 79903-4904
(915) 772-2727 
1612 Summit Avenue, Suite 260
Fort Worth, TX 76102-5978
(817) 332-7585 (24 hours) 
2707 North Loop West
Suite 400
Houston, TX 77008-1085
(713) 868-9500 (24 hours) 
1206 14th Street, Suite 901
Lubbock, TX 79401-3922
(806) 763-0459 (24 hours) 
10100 County Road, 118 West
P.O. Box 60206
Midland, TX 79711-0206
(915) 563-1880
1 (800) 592-4433 (toll free in TX) 
3121 Executive Drive
P.O. Box 3366 (76902-3366)
San Angelo, TX 76904 
(915) 949-2989 
1800 Northeast Loop 41
Suite 400
San Antonio, TX 78217-5296
(210) 828-9441 
3600 Old Bullard Road, Suite 103A
P.O. Box 6652 (75711-6652)
Tyler, TX 75701
(903) 581-5704 
6801 Sanger Avenue, Suite 125
P.O. Box 7203 (76714-7203)
Waco, TX 76710
(817) 772-7530 
609 International Boulevard
P.O. Box 69
Weslaco, TX 78599-0069
(210) 968-3678 
1106 Brook Avenue
Wichita Falls, TX 76301-5079
(817) 723-5526
1 (800) 388-1778 (toll free) 
Utah 
1588 South Main Street
Salt Lake City, UT 84115-5382
(801) 487-4656 (24 hours)
1 (800) 456-3907 (toll free in UT) 
Vermont 
20 Park Plaza, Suite 820
Boston, MA 02116-4344
(617) 426-9000
1 (800) 4BBB-811 (toll free in 802 area code) 

Virginia 
11903 Main Street
Fredericksburg, VA 22408
(703) 373-9872 
3608 Tidewater Drive
Norfolk, VA 23509-1499
(804) 672-5651
(804) 722-9101 (Peninsula area) 
701 East Franklin, Suite 712
Richmond, VA 23219-2332
(804) 648-0016 (24 hours) 
31 West Campbell Avenue
Roanoke, VA 24011-1301
(703) 342-3455 
Washington 
401 N. Union, Suite 105
Kennewick, WA 99336-3819
(509) 783-0892 
4800 South 188th Street, Suite 105
P.O. Box 68926 (98168-0926)
Seatac, WA 98188
(206) 431-2222
(206) 448-6222 (24 hours) 
East 123 Indiana, Suite 106
Spokane, WA 99207-2356
(509) 328-2100 
222 Washington Mutual Bldg.
P.O. Box 1584 (98907-1584)
Yakima, WA 98901
(509) 248-1326 
Wisconsin 
740 North Plankinton Avenue
Milwaukee, WI 53203-2478
(414) 273-1600 (inquiries)
(414) 273-0123 (complaints) 
Trade Association and Other Resolution Programs 

Companies that manufacture similar products or 
offer similar services often belong to industry
associations. These associations help resolve 
problems between their member companies and
consumers. 
Depending on the industry, you might have to 
contact an association, service council or consumer
action program. 
If you have a problem with a company and cannot 
get it resolved with the company, ask if the
company is a member of an association. Then, 
check this list to see if the association is listed. If the
name of the association is not included on this 
list, check with a local library. 
This list includes the names and addresses of 
the associations and other dispute resolution programs
that handle consumer complaints for their 
members. In some cases, the national organizations listed
here can refer you to dispute resolution 
programs near you. 
These programs are usually called alternative 
dispute resolution programs. Generally, there are three
types of programs: arbitration, conciliation and 
mediation. All three methods of dispute resolution
vary. Ask for a copy of the rules of the program 
before you file your case. Generally, the decisions
of the arbitrators are binding and must be 
accepted by both the customer and the business.
However, in other forms of dispute resolution, 
only the business is required to accept the decision. In
some programs, decisions are not binding on 
either party. Remember, before contacting one of these
programs, try to resolve the complaint by 
contacting the company. 
Ms. Joan McNeel, Director
Public Relations
American Apparel Manufacturers Association 2500 
Wilson Boulevard, Suite 301
Arlington, VA 22201
(703) 524-1864 
Ms. Karen Holt
Public Relations Coordinator
American Arbitration Association
140 West 51st Street
New York, NY 10020-1203
(212) 484-4006 
American Bar Association 
Section on Dispute Resolution
1800 M Street, N.W., Suite 790
Washington, DC 20036
(202) 331-2258 
Mr. John W. Johnson
Executive Vice President
American Collectors Association
P.O. Box 39106 
Minneapolis, MN 55439-0106
(612) 926-6547 
Communications Department
American Council of Life Insurance
1001 Pennsylvania Avenue, N.W.
Washington, DC 20004-2599 
1 (800) 942-4242 (toll free-8 a.m.-8 p.m. EST, 
M-F ) 
Ms. Jane Marden, Director, 
Consumer and Community Affairs
American Gas Association
1515 Wilson Boulevard 
Arlington, VA 22209
(703) 841-8583 
American Health Care Association 
1201 L Street, N.W.
Washington, DC 20005-4014
(202) 842-4444
1 (800) 321-0343 (toll free--publications only) 

American Hotel and Motel Association
1201 New York Avenue, N.W., Suite 600
Washington, DC 20005-3931
(written inquiries only) 
Mr. Herbert A. Finkston, Director
Professional Ethics Division 
American Institute of Certified Public 
Accountants Harborside Financial Center
201 Plaza III
Jersey City, NJ 07311-3881
(201) 938-3175 
American Orthotic and 
Prosthetic Association
1650 King Street, Suite 500
Alexandria, VA 22314-1885
(703) 836-7116 
Mr. Ray Greenly, Vice President
Consumer Affairs
American Society of Travel Agents, Inc. 1101 
King Street
Alexandria, VA 22314
(703) 739-2782 
Mr. James A. Morrissey, Director
Communications Division
American Textile Manufacturers Institute 1801 K 
Street, N.W., Suite 900 
Washington, DC 20006
(202) 862-0552 
Automotive Consumer Action Program (AUTOCAP) 
8400 Westpark Drive
McLean, VA 22102
(703) 821-7144 
BBB AUTO LINE
Council of Better Business Bureaus, Inc. 4200 
Wilson Boulevard, Suite 800
Arlington, VA 22203-1804
1 (800) 955-5100 (toll free) 
Better Hearing Institute
P.O. Box 1840
Washington, DC 20013
(703) 642-0580
1 (800) EAR-WELL (toll free) 
Consumer Affairs
Blue Cross and Blue Shield 
Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
(202) 626-4780 
Ms. Caroline C. Ajootian
Director, Consumer Protection Bureau
Boat Owners Association of The United States 
Boat/U.S.
880 South Pickett Street
Alexandria, VA 22304-0730
(703) 823-9550 
Career College Association Accrediting 
Commission for Trade and Technical Schools
Accrediting Commission for Independent Colleges 
and Schools 750 First Street, N.E.
Washington, DC 20002
(202) 336-6700
(written inquiries only) 
Ms. Sarah Hicks
Director of Public Relations
Carpet and Rug Institute
Box 2048
Dalton, GA 30722
(written inquiries only) 
Mr. Robert M. Fells, Assistant Secretary 
Cemetery Consumer Service Council
P.O. Box 3574
Washington, DC 20007
(703) 379-6426 
Children's Advertising Review Unit (CARU) 
Council of Better Business Bureaus, Inc. 845 Third
Avenue
New York, NY 10022 
(212) 754-1354 
Chrysler Corporation
Chrysler Customer Center
12000 Chrysler Drive
Highland Park, MI 48288-0001
1 (800) 992-1997 (toll free) 
Consumer Insurance Interest Group
400 North Washington Street
Alexandria, VA 22314 
Department of Defense
Office of National Ombudsman
National Committee for Employer Support of the 
Guard and Reserve 1555 Wilson Boulevard, Suite
200
Arlington, VA 22209-2405
(703) 696-1391
1 (800) 336-4590 (toll free outside DC) 

Ms. Marsha Goldberger, Director 
Ethics and Consumer Affairs 
Direct Marketing Association (DMA)
1101 17th Street, N.W., Suite 705
Washington, DC 20037
(written complaints only) 
Mr. William Rogal
Code Administrator
Direct Selling Association
1776 K Street, N.W., Suite 600
Washington, DC 20006-2387
(written inquiries only) 
Ford Dispute Settlement Board
P.O. Box 5120
Southfield, MI 48086-5120
1 (800) 392-3673 (toll free) 
Ms. Carole M. Rogin, President
Hearing Industries Association
515 King Street, Suite 320
Alexandria, VA 22314
(703) 684-5744 
Ms. Jeanne Salvatore
Manager, Public Relations & Consumer Affairs 
Insurance Information Institute
110 William Street
New York, NY 10038
1 (800) 942-4242 (toll free) 
National Headquarters
International Association for Financial Planning 
2 Concourse Parkway, Suite 800
Atlanta, GA 30328
(404) 395-1605 
Major Appliance Consumer Action Panel (MACAP) 20 
North Wacker Drive
Chicago, IL 60606
(312) 984-5858
1 (800) 621-0477 (toll free) 
Media Advertising Credit Services
11600 Sunrise Valley Drive
Reston, VA 22091-1412
(703) 648-1248 
Mr. Edward E. Simmons, Jr., CAE
Executive Vice President
Monument Builders of North America
1740 Ridge Avenue
Evanston, IL 60201
(708) 869-2031 
Mr. Michael Schlerf
Media Relations Coordinator/Consumer Affairs 
Mortgage Bankers Association of America 1125
15th Street, N.W., 7th Floor
Washington, DC 20005
(202) 861-1929 
National Advertising Division (NAD) 
A Division of the Council of Better Business 
Bureaus, Inc. 845 Third Avenue 
New York, NY 10022
(212) 754-1320 
Mr. William Young, Director
Consumer Affairs/Public Liaison
National Association of Home Builders
1201 15th Street, N.W.
Washington, DC 20005
(202) 822-0409
1 (800) 368-5242 (toll free outside D.C.) 

National Association of Personnel Services 3133 
Mt. Vernon Avenue
Alexandria, VA 22305
(703) 684-0180 
Ms. Katherine L.J. Hoffman
Associate Director of Consumer 
Affairs
National Association of Professional Insurance 
Agents 400 North Washington Street
Alexandria, VA 22314 
Arbitration Department
National Association of Securities Dealers, Inc. 
33 Whitehall Street, 8th Floor
New York, NY 10004
(212) 858-4000 
Mrs. Juanita Duggan, Senior Vice President 
Government Affairs
National Food Processors Association
1401 New York Avenue, N.W.
Washington, DC 20005
(202) 639-5939 
Ms. Laura M. Oatney
Director, Public Affairs & 
Education
National Futures Association
200 West Madison Street
Chicago, IL 60606-3447
(312) 781-1370
1 (800) 621-3570 (toll free outside IL) 

Ms. Cindy Donahue
Assistant to Executive Director
National Home Study Council
1601 18th Street, N.W.
Washington, DC 20009
(written inquiries only) 
National Tire Dealers and Retreaders Association 
1250 Eye Street, N.W., Suite 400
Washington, DC 20005
(202) 789-2300
1 (800) 876-8372 (toll free) 
Department of Consumer Affairs
National Turkey Federation
11319 Sunset Hills Road
Reston, VA 22090-5227
(written inquiries only) 
Mr. Craig Halverson
Assistant Executive Director
Photo Marketing Association
3000 Picture Place
Jackson, MI 49201
(written complaints only) 
Mrs. Jane Meyer 
Director of Consumer Affairs 
The Soap and Detergent Association
475 Park Avenue South
New York, NY 10016
(212) 725-1262 
Tele-Consumer Hotline
1910 K Street, N.W., Suite 610
Washington, D.C. 20006
(202) 223-4371 (voice/TDD) 
Ms. Marisa Cascio
Communications Associate
Toy Manufacturers of America
200 Fifth Avenue, Room 740
New York, NY 10010
(212) 675-1141 
Mr. Robert E. Whitley, President
U.S. Tour Operators Association (USTOA) 211 East 
51st Street, Suite 12-B 
New York, NY 10022
(212) 944-5727 
State, County and City Government Consumer 
Protection Offices City, county and state consumer
protection offices provide consumers with 
important services. They might mediate complaints,
conduct investigations, prosecute offenders of 
consumer laws, license and regulate a variety of
professionals, promote strong consumer 
protection legislation, provide educational materials and
advocate in the consumer interest. City and 
county consumer offices are familiar with local
businesses and local ordinances and state laws. 
If there is no local consumer office in your area,
contact your state consumer office. State 
offices, sometimes in a separate department of consumer
affairs or the attorney general's or governor's 
office, are familiar with state laws and look for
statewide patters of problems. Consumer 
protection offices in the U.S. territories also are included.
If you have a consumer problem with a business 
outside the state where you live, you should contact
the consumer office in the state where the 
business is located. 
To save time, call the office before sending in 
a written complaint. Ask if the office handles the type
of complaint you have or if the complaint forms 
are provided. 
Many offices distribute consumer alerts on a 
variety of consumer issues. Call to obtain available
educational information on your problem. 

This list is arranged in alphabetical order by 
state name. State, county and city jurisdictions and
"800" and TDD numbers are printed in bold type. 

Alabama 
State Office
Ms. Priscilla Black Duncan
Consumer Affairs Division
Office of Attorney General
11 South Union Street
Montgomery, AL 36130
(205) 242-7334
1 (800) 392-5658 (toll free in AL) 
Alaska
The Consumer Protection Section in the Office of 
the Attorney General has been closed. Consumers
with complaints are being referred to the Better 
Business Bureau (see page XX), small claims court
and private attorneys. 
American Samoa
Ms. Jennifer Joneson
Assistant Attorney General
Consumer Protection Bureau
P.O. Box 7
Pago Pago, AS 96799
011 (684) 633-4163
011 (684) 633-1838 (FAX) 
Arizona 
State Offices 
Ms. H. Leslie Hall, Chief Counsel
Consumer Protection
Office of the Attorney General
1275 West Washington Street, Room 259
Phoenix, AZ 85007
(602) 542-3702
(602) 542-5763
(consumer information and complaints)
1 (800) 352-8431 (toll free in AZ) 
Ms. Noreen Matts
Assistant Attorney General
Consumer Protection
Office of the Attorney General
402 West Congress Street, Suite 315
Tucson, AZ 85701
(602) 628-6504 
County Offices 
Mr. Stephen Udall, County Attorney
Apache County Attorney's Office
P.O. Box 637
St. Johns, AZ 85936
(602) 337-4364, ext. 240 
Mr. Alan Polley, County Attorney
Cochise County Attorney's Office
P.O. Drawer CA
Bisbee, AZ 85603
(602) 432-9377 
Mr. Terence C. Hance, County Attorney
Coconino County Attorney's Office
Coconino County Courthouse 
100 East Birch
Flagstaff, AZ 86001
(602) 779-6518 
Mr. Joe Albo, Jr., County Attorney
Gila County Attorney's Office 
1400 East Ash Street 
Globe, AZ 85501
(602) 425-3231 
Mr. Jack M. Williams, County Attorney
Graham County Attorney's Office
Graham County Courthouse
800 West Main
Safford, AZ 85546
(602) 428-3620 
Mr. Dennis L. Lusk, County Attorney
Greenlee County Attorney's Office
P.O. Box 1717 
Clifton, AZ 85533
(602) 865-4108 
Mr. Steven P. Suskin, County Attorney
La Paz County Attorney's Office
1200 Arizona Avenue 
P.O. Box 709
Parker, AZ 85344
(602) 669-6118 
Mr. William Ekstrom, County Attorney
Mohave County Attorney's Office
315 North 4th Street
P.O. Box 7000
Kingman, AZ 86402-7000
(602) 753-0719 
Mr. Melvin Bowers, County Attorney
Navajo County Attorney's Office
P.O. Box 668
Holbrook, AZ 86025 
(602) 524-6161, ext. #303 
Mr. Stephen D. Neely, County Attorney 

Pima County Attorney's Office 
1400 Great American Tower
32 North Stone 
Tucson, AZ 85701
(602) 740-5733 
Mr. Gilberto V. Figueroa
Pinal County Attorney
P.O. Box 887
Florence, AZ 85232
(602) 868-6271 
Ms. Jan Smith Florez, County Attorney
Santa Cruz County Attorney's Office
2100 N. Congress Drive, Suite 201
Nogales, AZ 85621
(602) 281-4966 
Mr. Charles Hastings, County Attorney
Yavapai County Attorney's Office
Yavapai County Courthouse
Prescott, AZ 86301
(602) 771-3344 
Mr. David S. Ellsworth, County Attorney Yuma 
County Attorney's Office
168 South Second Avenue
Yuma, AZ 85364
(602) 329-2270 
City Office 
Mr. Ronald M. Detrick
Supervising Attorney
Consumer Affairs Division
Tucson City Attorney's Office
110 East Pennington Street, 2nd Floor
P.O. Box 27210
Tucson, AZ 85726-7210
(602) 791-4886 
Arkansas 
State Office
Ms. Kay Dewitt, Director
Consumer Protection Division
Office of Attorney General
200 Tower Building
323 Center Street
Little Rock, AR 72201
(501) 682-2341 (voice/TDD)
1 (800) 482-8982 
(toll free voice/TDD in AR) 
California 
State Offices 
Mr. James Conran, Director
California Department of Consumer Affairs 400 R 
Street, Suite 1040 
Sacramento, CA 95814 
(916) 445-1254 (consumer information) 

(916) 522-1700 (TDD) 
1 (800) 344-9940 (toll free in CA) 
Office of Attorney General
Public Inquiry Unit
P.O. Box 944255
Sacramento, CA 94244-2550
(916) 322-3360 
1 (800) 952-5225 (toll free in CA)
1 (800) 952-5548 (toll free TDD in CA) 

Bureau of Automotive Repair
California Department of Consumer Affairs 10240 
Systems Parkway
Sacramento, CA 95827
(916) 255-4300
1 (800) 952-5210
(toll free in CA--auto repair only) 
County Offices 
Alameda County Consumer Affairs Commission 4400 
MacArthur Boulevard
Oakland, CA 94619 
(510) 530-8682 
Mr. Gary Yancey, District Attorney
Contra Costa County District Attorney's Office 
725 Court Street, 4th Floor
P.O. Box 670
Martinez, CA 94553
(510) 646-4500 
Mr. Alan Yengoyan
Senior Deputy District Attorney
Business Affairs Unit
Fresno County District Attorney's Office 2220 
Tulare Street, Suite 1000
Fresno, CA 93721
(209) 488-3156
(209) 488-3564 (FAX) 
Mr. Edward R. Jagels, District Attorney Civil 
Section
Kern County District Attorney's 
Office
1215 Truxtun Avenue
Bakersfield, CA 93301
(805) 861-2421 
Mr. Monty H. Hopper, Director
Kern County Department of Weights and Measures 
1116 E. California Avenue
Bakersfield, CA 93307
(805) 861-2418 
Marin County Mediation Services
Marin County Civic Center, Room 278
San Rafael, CA 94903
(415) 499-7454 
Mr. Robert Nichols
Deputy District Attorney
Consumer Protection Division
Marin County District Attorney's Office Hall of 
Justice, Room 183
San Rafael, CA 94903
(415) 499-6450 
Ms. Susan Massini, District Attorney
Mendocino County District Attorney's Office P.O. 
Box 1000
Ukiah, CA 95482
(707) 463-4211 
Monterey County District Attorney
Consumer Protection Division
P.O. Box 1369
Salinas, CA 93902
(408) 755-5073 
Mr. Daryl A. Roberts
Deputy District Attorney
Consumer Affairs Division
Napa County District Attorney's 
Office
931 Parkway Mall
P.O. Box 720
Napa, CA 94559
(707) 253-4211 
Mr. Robert C. Gannon, Jr.
Supervising Deputy District Attorney
Consumer/Environmental Protection 
Unit
405 W. 5th Street, Suite 606
Santa Ana, CA 92701
(714) 568-1240 
Mr. Paul Zellerbach
Deputy District Attorney
Economic Crime Division
Riverside County District Attorney's Office 4075 
Main Street
Riverside, CA 92501
(714) 275-5400 
Mr. M. Scott Prentice
Supervising Deputy District Attorney
Consumer and Environmental Protection Division 
Sacramento County District Attorney's Office
P.O. Box 749
Sacramento, CA 95812-0749
(916) 440-6174 
Mr. Anthony Samson, Director 
Consumer Fraud Division 
San Diego County District Attorney's Office P.O. 
Box X-1011 
San Diego, CA 92112-4192
(619) 531-3507 (fraud complaint message line) 

Mr. Robert H. Perez, Attorney
Consumer and Environmental Protection Unit San 
Francisco County District Attorney's Office 732
Brannan Street
San Francisco, CA 94103
(415) 552-6400 (public inquiries)
(415) 553-1814 (complaints) 
Ms. Lorrie Rogers
Consumer Mediator
San Joaquin County District Attorney's Office 
222 East Weber, Room 412
P.O. Box 990
Stockton, CA 95202
(209) 468-2481 
Ms. Leigh Lawrence
Director, Economic Crime Unit
Consumer Fraud Department
County Government Center
1050 Monterey Street, Room 235
San Luis Obispo, CA 93408
(805) 781-5856 
Mr. John E. Wilson, Deputy in Charge
Consumer Fraud and Environmental Protection Unit 
San Mateo County District Attorney's Office
401 Marshall Street
Hall of Justice and Records
Redwood City, CA 94063
(415) 363-4656 
Mr. Allan Kaplan, Senior Deputy District 
Attorney Consumer Protection Unit
Santa Barbara County District Attorney's Office 
1105 Santa Barbara Street
Santa Barbara, CA 93101
(805) 568-2300 
Consumer Fraud Unit
Santa Clara County District Attorney's Office 70 
West Hedding Street, West Wing
San Jose, CA 95110
(408) 299-7400 
Mr. Lawrence R. Sheahan, Coordinator
Santa Clara County Department of Consumer 
Affairs 70 West Hedding Street
West Wing, Lower Level
San Jose, CA 95110-1705
(408) 299-4211 
Ms. Robin McFarland Gysin
Ms. Gloria Lorenzo
Coordinators, Division of Consumer Affairs Santa 
Cruz County District Attorney's Office 701
Ocean Street, Room 200
Santa Cruz, CA 95060
(408) 454-2050 
Ms. Criselda B. Gonzalez
Deputy District Attorney
Consumer Affairs Unit
Solano County District Attorney's Office 600 
Union Avenue
Fairfield, CA 94533
(707) 421-6860 
Mr. Thomas Quinlan
Deputy District Attorney
Consumer Fraud Unit
Stanislaus County District Attorney's Office 
P.O. Box 442
Modesto, CA 95353-0442
(209) 525-5550 
Mr. Greg Brose, Deputy District Attorney 
Consumer and Environmental Protection Division Ventura
County District Attorney's Office 800 South 
Victoria Avenue
Ventura, CA 93009
(805) 654-3110 
Mr. Mark Jerome Jones
Supervising Deputy District Attorney
Special Services Unit-Consumer/Environmental 
Yolo County District Attorney's Office
P.O. Box 245
Woodland, CA 95776
(916) 666-8424 
City Offices 
Ms. Ruth Kwan
Supervising Deputy City Attorney
Consumer Protection Division
Los Angeles City Attorney's Office
200 North Main Street
1600 City Hall East
Los Angeles, CA 90012
(213) 485-4515 
Ms. Kimery A. Shelton
Deputy City Attorney
Ms. Teresa Bransfield
Consumer Affairs Specialist
Consumer Protection, Fair Housing & Public 
Rights Unit 1685 Main Street. Room 310
Santa Monica, CA 90401
(310) 458-8336
(310) 458-8370 (Spanish hotline) 
Colorado 
State Office 
Consumer Protection Unit
Office of Attorney General
1525 Sherman St., 5th Floor
Denver, CO 80203
(303) 866-5189 
County Offices 
Mr. Gregory G. Lyman, District Attorney 
Archuleta, LaPlata and San Juan Counties District
Attorney's Office
P.O. Drawer 3455
Durango, CO 81302
(303) 247-8850 
Mr. Alex Hunter, District Attorney
Boulder County District Attorney's Office P.O. 
Box 471
Boulder, CO 80306
(303) 441-3700 
Ms. Clair Villano, Director
Denver District Attorney's Consumer Fraud 
Division 303 West Colfax Avenue, Suite 1300
Denver, CO 80204
(303) 640-3555 (administration)
(303) 640-3557 (complaints) 
Mr. David Zook
Chief Deputy District Attorney
Economic Crime Division
El Paso and Teller Counties District Attorney's 
Office 326 South Tejon
Colorado Springs, CO 80903-2083
(719) 520-6002 
Mr. Gus Sandstrom, District Attorney
Pueblo County District Attorney's Office 
Courthouse
215 West Tenth Street
Pueblo, CO 81003
(719) 546-6030 
Mr. A.M. Dominguez, Jr., District Attorney Mr. 
Tony Molocznik, Chief Investigator
Weld County District Attorney's 
Office
P.O. Box 1167
Greeley, CO 80632
(303) 356-4010 
Connecticut 
State Offices 
Ms. Gloria Schaffer, Commissioner
Department of Consumer Protection
165 Capitol Avenue
Hartford, CT 06106
(203) 566-2534
1 (800) 842-2649 (toll free in CT) 
Mr. Robert M. Langer
Assistant Attorney General
Antitrust/Consumer Protection
Office of Attorney General
110 Sherman Street
Hartford, CT 06105
(203) 566-5374 
City Office 
Mr. Philip P. Cacciola, Director
Middletown Office of Consumer Protection City 
Hall
Middletown, CT 06457
(203) 344-3492 
Delaware 
State Offices 
Ms. Mary McDonough, Director 
Division of Consumer Affairs
Department of Community Affairs 
820 North French Street, 4th Floor 
Wilmington, DE 19801
(302) 577-3250 
Mr. Stuart Drowos, Deputy Attorney General for 
Economic Crime and Consumer Protection 
Office of Attorney General 
820 North French Street 
Wilmington, DE 19801 
(302) 577-2500 
District of Columbia
Mr. Hampton Cross, Acting Director
Department of Consumer and Regulatory Affairs 
614 H Street, N.W.
Washington, DC 20001 
(202) 727-7120 
Florida 
State Offices 
Ms. Karen K. MacFarland, Director
Department of Agriculture and Consumer Services 
Division of Consumer Services 
407 South Calhoun Street
Mayo Building, 2nd Floor
Tallahasee, FL 32399-0800
(904) 488-2221
1 (800) 435-7352 (toll free in FL) 
Mr. Jack A. Norris, Jr., Chief
Consumer Litigation Section
4000 Hollywood Blvd., Suite 505-South
Hollywood, FL 33021
(305) 985-4780 
Ms. Mona Fandel, Bureau Chief
Consumer Division
Office of Attorney General
4000 Hollywood Boulevard
Suite 505-South
Hollywood, FL 33021
(305) 985-4780 
County Offices 
Mr. Stanley A. Kaufman, Director
Broward County Consumer Affairs Division 201 S. 
Andrews Avenue, Suite 201
Fort Lauderdale, FL 33301
(305) 765-5355 
Mr. Leonard Elias, Consumer Advocate
Metropolitan Dade County
Consumer Protection Division
140 West Flagler Street, Suite 902
Miami, FL 33130
(305) 375-4222 
Mr. Frederic A. Kerstein, Chief 
Dade County Economic Crime Unit 
Office of State Attorney 
1350 N.W. 12th Avenue, 5th Floor
Graham Building
Miami, FL 33136
(305) 547-0671 
Ms. Jeanette LaRussa Fenton, Director
Hillsborough County Commerce Dept.
Office of Consumer Affairs
P.O. Box 1110
Tampa, FL 33601
(813) 272-6750 
Mr. Larry F. Blalock, Chief
Orange County Consumer Fraud Unit
250 North Orange Avenue
P.O. Box 1673
Orlando, FL 32802
(407) 836-2490 
Citizens Intake
Office of the State Attorney
401 N. Dixie Highway, Ste. #1600
West Palm Beach, FL 33401
(407) 355-7108 
Mr. Lawrence Breeden, Director
Palm Beach County Division of Consumer Affairs 
3111 S. Dixie Highway, Suite 128
West Palm Beach, FL 33405
(407) 355-2670 
Mr. Alfred J. Cortis, Administrator
Pasco County Consumer Affairs 
Division
7530 Little Road
New Port Richey, FL 34654
(813) 847-8110 
Mr. William H. Richards, Director
Pinellas County Office of Consumer Affairs P.O. 
Box 17268
Clearwater, FL 34622-0268
(813) 464-6200 
City Offices 
Mr. Eric C. Green
Chief of Consumer Affairs
City of Jacksonville
Division of Consumer Affairs
421 W. Church Street, Suite 404
Jacksonville, FL 32202
(904) 630-3667 
Mr. Al Dezure, Chairperson
Lauderhill Consumer Protection Board 
1176 N.W. 42nd Way 
Lauderhill, FL 33313 
(305) 321-2456 
Mr. Fred Adler, Chairman
Tamarac Board of Consumer Affairs
7525 N.W. 88th Avenue
Tamarac, FL 33321
(305) 722-5900, ext. 389
(Monday - Thursday-10 a.m. to Noon) 
Georgia 
State Office
Mr. Barry W. Reid, Administrator
Governors Office of Consumer Affairs
2 Martin Luther King, Jr. Drive, S.E.
Plaza Level-East Tower
Atlanta, GA 30334
(404) 651-8600
(404) 656-3790
1 (800) 869-1123 (toll free in GA) 
Hawaii 
State Offices 
Mr. Philip Doi, Director
Office of Consumer Protection
Department of Commerce and Consumer Affairs 828 
Fort St. Mall, Suite 600B
P.O. Box 3767
Honolulu, HI 96812-3767
(808) 586-2636 
Mr. Gene Murayama, Investigator
Office of Consumer Protection
Department of Commerce and Consumer Affairs 75 
Aupuni Street
Hilo, HI 96720
(808) 933-4433 
Mr. Glenn Ikemoto, Investigator
Office of Consumer Protection
Department of Commerce and Consumer Affairs 3060 
Eiwa Street
Lihue, HI 96766
(808) 241-3365 
Ms. Pamela LaVarre, Investigator
Office of Consumer Protection
Department of Commerce and Consumer Affairs 54 
High Street
Wailuku, HI 96793
(808) 243-5387 
Idaho 
State Office
Mr. Brett De Lange
Deputy Attorney General
Office of the Attorney General
Consumer Protection Unit
Statehouse, Room 119
Boise, ID 83720-1000
(208) 334-2424
1 (800) 432-3545 (toll free in ID) 
Illinois 
State Offices 
Governors Office of Citizens Assistance 222 
South College
Springfield, IL 62706
(217) 782-0244
1 (800) 642-3112 (toll free in IL)
(Only handles problems related to state 
government) 
Ms. Patricia Kelly, Chief
Consumer Protection Division
Office of Attorney General
100 West Randolph, 12th Floor
Chicago, IL 60601
(312) 814-3000
(312) 793-2852 (TDD) 
Ms. Kathryn Patterson, Director
Department of Citizen Advocacy
100 West Randolph, 13th Floor
Chicago, IL 60601
(312) 814-3289
(312) 814-3374 (TDD) 
Regional Offices 
Mr. Anthony Dyhrkopp
Assistant Attorney General
Carbondale Regional Office
Office of Attorney General
626A East Walnut Street
Carbondale, IL 62901
(618) 457-3505
(618) 457-4421 (TDD) 
Ms. Regina Haasis
Assistant Attorney General
Champaign Regional Office
34 East Main Street
Champaign, IL 61820
(217) 333-7691 (voice/TDD) 
Mr. Michael F. Daniels
Assistant Attorney General
East St. Louis Regional Office
Office of Attorney General
8712 State Street
East St. Louis, IL 62203
(618) 398-1006
(618) 398-1009 (TDD) 
Mr. Dennis Orsey
Assistant Attorney General
Granite City Regional Office
Office of Attorney General
1314 Niedringhaus
Granite City, IL 62040
(618) 877-0404 
Mr. Tony L. Brasel
Assistant Attorney General
Kankakee Regional Office
Office of Attorney General
1012 North 5th Avenue
Kankakee, IL 60901
(815) 935-8500 
Ms. Cynthia Tracy
Assistant Attorney General
LaSalle Regional Office
Office of Attorney General
1222 Shooting Park Rd., Suite 106
Peru, IL 61354
(815) 224-4861
(815) 224-4864 (TDD) 
Mt. Vernon Regional Office
Office of Attorney General
3405 Broadway
Mt. Vernon, IL 62864 
(618) 242-8200 (voice/TDD) 
Peoria Regional Office
Office of Attorney General
323 Main Street
Peoria, IL 61602
(309) 671-3191
(309) 671-3089 (TDD) 
Quincy Regional Office
Office of Attorney General
523 Maine Street
Quincy, IL 62301
(217) 223-2221 (voice/TDD) 
Mr. Joseph Bruscato
Director, Assistant Attorney General
Rockford Regional Office
Office of Attorney General
119 North Church Street
Rockford, IL 61101
(815) 987-7580
(815) 987-7579 (TDD) 
Mr. Marvin S. Andich
Assistant Attorney General
Rock Island Regional Office
Office of Attorney General
1710 3rd Avenue
Rock Island, IL 61201
(309) 793-0950
(309) 793-6839 (FAX)
(309) 793-0953 (TDD) 
Ms. Deborah Hagan
Assistant Attorney General and Chief
Consumer Protection Division
Office of Attorney General
500 South Second Street
Springfield, IL 62706
(217) 782-9020
1 (800) 252-8666 (toll free in IL) 
Ms. Elizabeth Yore
Assistant Attorney General
Waukegan Regional Office
Office of Attorney General
12 South County Street
Waukegan, IL 60085
(708) 336-2207
(708) 336-2374 (TDD) 
Mr. Michael Pasko
Assistant Attorney General
West Frankfort Regional Office
Office of Attorney General
607 West Oak Street
West Frankfort, IL 62896
(618) 937-6421 
Ms. Colleen McLaughlin
Assistant Attorney General
Dupage Regional Office
Office of Attorney General
122A County Farm Road
Wheaton, IL 60187
(708) 653-5060 (voice/TDD) 
County Offices 
Mr. Raymond Threlkeld, Supervisor
Consumer Fraud Division-303
Cook County Office of State's 
Attorney
303 Daley Center
Chicago, IL 60602
(312) 443-4600 
Mr. William Haine, State's Attorney
Madison County Office of State's Attorney 157 N. 
Main, Suite 402
Edwardsville, IL 62025
(618) 692-6280 
City Offices 
Ms. Caroline O. Shoenberger
Commissioner
Chicago Department of Consumer Services 121 
North LaSalle Street, Room 808
Chicago, IL 60602
(312) 744-4006
(312) 744-9385 (TDD) 
Mr. Robert E. Hinde, Administrator
Des Plaines Consumer Protection Commission 1420 
Miner Street, Room 502
Des Plaines, IL 60016
(708) 391-5363 
Indiana 
State Office 
Mrs. Lisa Hayes
Chief Counsel and Director
Consumer Protection Division
Office of Attorney General 
219 State House 
Indianapolis, IN 46204
(317) 232-6330 
1 (800) 382-5516 (toll free in IN) 
County Offices 
Officer Sharon A. Bennett
Consumer Protection Division
Lake County Police Department
2293 North Main Street
Crown Point, IN 46307
(219) 755-3353 
Mr. Jeffrey Modisett
Marion County Prosecuting Attorney
560 City-County Building
200 East Washington Street
Indianapolis, IN 46204-3363
(317) 327-5338 
Mr. Stanley Levco 
Vanderburgh County Prosecuting Attorney 108 
Administration Building 
Civic Center Complex 
Evansville, IN 47708
(812) 426-5150 
City Office 
Mr. Robert McCrady, Director
Gary Office of Consumer Affairs 
Annex East
1100 Massachusetts Street
Gary, IN 46407
(219) 886-0145 
Iowa 
State Office
Mr. Steve St. Clair
Assistant Attorney General
Consumer Protection Division
Office of Attorney General
1300 East Walnut Street, 2nd Floor
Des Moines, IA 50319
(515) 281-5926 
Kansas 
State Office 
Ms. Theresa Marcel Nuckolls
Deputy Attorney General
Consumer Protection Division
Office of Attorney General
301 West 10th
Kansas Judicial Center
Topeka, KS 66612-1597
(913) 296-3751
1 (800) 432-2310 (toll free in KS) 
County Offices 
Consumer Fraud Division
Johnson County District Attorney's Office 
Johnson County Courthouse
P.O. Box 728
Olathe, KS 66051
(913) 764-8484, ext. 5318 
Mr. Richard L. Schodorf, Chief Attorney Consumer 
Fraud and Economic Crime Division Sedgwick
County District Attorney's Office Sedgwick 
County Courthouse
Wichita, KS 67203
(316) 268-7921 
Mr. James A. Brown
Assistant District Attorney
Shawnee County District Attorney's Office 
Shawnee County Courthouse, Room 212
Topeka, KS 66603-3922
(913) 291-4330 
City Office 
Mr. Brenden Long
Assistant City Attorney
Topeka Consumer Protection Division
City Attorney's Office
215 East Seventh Street
Topeka, KS 66603
(913) 295-3883 
Kentucky 
State Offices 
Mr. Robert V. Bullock, Director
Consumer Protection Division
Office of Attorney General
209 Saint Clair Street
Frankfort, KY 40601-1875
(502) 564-2200
1 (800) 432-9257 (toll free in KY) 
Mr. Robert L. Winlock, Administrator
Consumer Protection Division
Office of Attorney General
107 South 4th Street
Louisville, KY 40202
(502) 595-3262
1 (800) 432-9257 (toll free in KY) 
Louisiana 
State Office 
Ms. Tamera R. Velasquez, Chief
Consumer Protection Section
Office of Attorney General
State Capitol Building
P.O. Box 94095
Baton Rouge, LA 70804-9095
(504) 342-9638 
County Office 
Mr. Albert H. Olsen, Chief
Consumer Protection Division
Jefferson Parish District Attorney's Office 5th 
Floor, Gretna Courthouse Annex
Gretna, LA 70053
(504) 364-3644 
Maine 
State Offices 
Mr. William N. Lund
Superintendent
Bureau of Consumer Credit Protection
State House Station No. 35
Augusta, ME 04333-0035
(207) 582-8718
1 (800) 332-8529 (toll free in Maine) 

Mr. Stephen Wessler, Chief 
Consumer and Antitrust Division 
Office of Attorney General 
State House Station No. 6
Augusta, ME 04333 
(207) 626-8849 (9 a.m.-1 p.m.) 
Maryland 
State Offices 
Mr. William Leibovici, Chief
Consumer Protection Division
Office of Attorney General
200 St. Paul Place
Baltimore, MD 21202-2021
(410) 528-8662 (9 a.m.-3 p.m.)
(410) 565-0451 (DC metro area)
(410) 576-6372 (TDD in Baltimore area) 

Mr. Ronald E. Forbes, Director
Licensing & Consumer Services
Motor Vehicle Administration
6601 Ritchie Highway, N.E.
Glen Burnie, MD 21062
(301) 768-7420 
Ms. Emalu Myer
Consumer Affairs Specialist
Eastern Shore Branch Office
Consumer Protection Division
Office of Attorney General
201 Baptist Street, Suite 30
Salisbury, MD 21801-4976
(410) 543-6620 
Mr. Larry Munson, Director
Western Maryland Branch Office
Consumer Protection Division
Office of Attorney General
138 East Antietam Street, Suite 210
Hagerstown, MD 21740-5684
(301) 791-4780 
County Offices 
Mr. Stephen D. Hannan, Administrator
Howard County Office of Consumer Affairs 9250 
Rumsey Rd.
Columbia, MD 21045
(410) 313-7220
(410) 313-7224 (FAX)
(410) 313-2323 (TDD) 
Ms. Barbara B. Gregg, Executive Director 
Montgomery County Office of Consumer Affairs 100
Maryland Avenue, 3rd Floor 
Rockville, MD 20850
(301) 217-7373 
Ms. Michele Tucker Rozner, Esq.
Director
Prince George's County Office of Citizen and 
Consumer Affairs County Administration Building,
Suite L15 Upper Marlboro, MD 20772
(301) 952-4700
(301) 925-5167 (TDD) 
Massachusetts 
State Offices 
Mr. Robert Sherman, Chief
Consumer Protection Division
Department of Attorney General 
1 Ashburton Place
Boston, MA 02103
(617) 727-8400 (information and referral to 
local consumer offices that work in conjunction with the
Department of Attorney General) 
Ms. Gloria Cordes Larson, Secretary
Executive Office of Consumer Affairs and 
Business Regulation One Ashburton Place, Room 1411 
Boston, MA 02108 
(617) 727-7780 (information and referral only) 

Mr. Thomas J. McCormick
Assistant Attorney General
Western Massachusetts Consumer Protection 
Division Department of Attorney General
436 Dwight Street
Springfield, MA 01103
(413) 784-1240 
County Offices 
Ms. Margaret Platek, Division Manager
Consumer Fraud Prevention
Franklin County District Attorney's Office 238 
Main Street
Greenfield, MA 01301
(413) 774-5102 
Ms. Susan Grant, Director
Consumer Fraud Prevention
Hampshire County District Attorney's Office 1 
Court Square
Northampton, MA 01060
(413) 586-9225 
Ms. Lydia Fortune, Director
Consumer Council of Worcester County
340 Main Street, Room 370 
Worcester, MA 01608-1690 
(508) 754-1176 (9:30 a.m.-4 p.m.) 
City Offices 
Ms. Diane J. Modica, Commissioner
Mayor's Office of Consumer Affairs and Licensing 
Boston City Hall, Room 613 
Boston, MA 02201 
(617) 635-4165 
Ms. Jean Courtney, Director
Consumer Information Center
Springfield Action Commission
P.O. Box 1449 Main Office
Springfield, MA 01101
(413) 737-4376 (Hamden and Hampshire Counties) 

Michigan 
State Offices 
Mr. Frederick H. Hoffecker
Assistant in Charge
Consumer Protection Division
Office of Attorney General
P.O. Box 30213
Lansing, MI 48909
(517) 373-1140 
Mr. Rodger James, Director
Bureau of Automotive Regulation
Michigan Department of State 
Lansing, MI 48918-1200 
(517) 373-4777 
1 (800) 292-4204 (toll free in MI) 
County Offices 
Ms. Juliane M. Tanner, Chief Investigator Bay 
County Consumer Protection Unit 
Bay County Building 
Bay City, MI 48708-5994
(517) 895-4139 
Ms. Margaret DeMuynck, Director
Consumer Protection Department
Macomb County
Office of the Prosecuting Attorney
Macomb Court Building, 6th Floor
Mt. Clemens, MI 48043
(313) 469-5350 
Ms. Charleen Berels, Director
Washtenaw County Consumer Services
4133 Washtenaw Street
P.O. Box 8645
Ann Arbor, MI 48107-8645
(313) 971-6054 
City Office 
Ms. Esther K. Shapiro, Director
City of Detroit
Department of Consumer Affairs
1600 Cadillac Tower
Detroit, MI 48226
(313) 224-3508 
Minnesota 
State Office 
Mr. Curt Loewe, Director
Consumer Services Division
Office of Attorney General
1400 NCL Tower
445 Minnesota Street
St. Paul, MN 55101
(612) 296-3353 
County Office 
Citizen Protection Division
Office of the Hennepin County 
Attorney
C 2000 County Government Center
Minneapolis, MN 55487
(612) 348-4528 
City Office 
Mr. James Moncur, Director
Minneapolis Department of Licenses & 
Consumer Services One C City Hall
Minneapolis, MN 55415
(612) 673-2080 
Mississippi 
State Offices 
Ms. Leslie Staehle
Special Assistant Attorney General
Director, Office of Consumer Protection P.O. Box 
22947
Jackson, MS 39225-2947
(601) 354-6018 
Mr. Joe B. Hardy, Director
Bureau of Regulatory Services
Department of Agriculture and 
Commerce
500 Greymont Avenue
P.O. Box 1609
Jackson, MS 39215-1609
(601) 354-7063 
Missouri 
State Offices 
Office of the Attorney General
Division of Consumer Protection
P.O. Box 899
Jefferson City, MO 65102
(314) 751-3321
1 (800) 392-8222 (toll free in MO) 
Mr. Henry Herschel, Chief Counsel
Consumer Protection Division
Office of Attorney General
P.O. Box 899
Jefferson City, MO 65102
(314) 751-3321
1 (800) 392-8222 (toll free in MO) 
Montana 
State Office
Consumer Affairs Unit
Department of Commerce
1424 Ninth Avenue
Box 200501
Helena, MT 59620-0501
(406) 444-4312 
Nebraska 
State Office 
Mr. Paul N. Potadle
Assistant Attorney General
Consumer Protection Division
Department of Justice
2115 State Capitol
P.O. Box 98920
Lincoln, NE 68509
(402) 471-2682 
Nevada 
State Offices 
Mr. John P. Kuminecz
Commissioner of Consumer Affairs
Department of Commerce
State Mail Room Complex
Las Vegas, NV 89158
(702) 486-7355
1 (800) 992-0900 (toll free in NV) 
Mr. Ray Trease, Consumer Services Officer 
Consumer Affairs Division
Department of Commerce
4600 Kietzke Lane, B-113
Reno, NV 89502
(702) 688-1800
1 (800) 992-0900 (toll free in NV) 
County Office 
Mr. John Long, Investigator
Consumer Fraud Division
Washoe County District Attorney's Office P.O. 
Box 11130
Reno, NV 89520
(702) 328-3456 
New Hampshire 
State Office
Chief
Consumer Protection and Antitrust Bureau Office 
of Attorney General
State House Annex
Concord, NH 03301
(603) 271-3641 
New Jersey 
State Offices 
Ms. Emma N. Byrne, Director
Division of Consumer Affairs
P.O. Box 45027
124 Halsey Street, 7th Floor
Newark, NJ 07101
(201) 504-6534 
Ms. Lauren F. Carlton
Deputy Attorney General
New Jersey Division of Law
P.O. Box 45029
124 Halsey Street, 5th Floor
Newark, NJ 07101
(201) 648-7579 
County Offices 
Mr. William H. Ross III, Director
Atlantic County Consumer Affairs
1333 Atlantic Avenue, 8th Floor
Atlantic City, NJ 08401
(609) 345-6700 
Ms. Joan Steinacker, Director 
Bergen County Division of Consumer Affairs 21 
Main Street, Room 101-E
Hackensack, NJ 07601-7000
(201) 646-2650 
Mrs. Renee L. Borstad, Director
Burlington County Office of Consumer Affairs 49 
Rancocas Road 
Mount Holly, NJ 08060 
(609) 265-5054 
Ms. Patricia M. Tuck, Director
Camden County Citizens Services
1800 East Davis Street, Suite 315
Camden, NJ 08104
(609) 757-8397 
Mr. E. Robert Spiegel, Director
Cape May County Consumer Affairs
4 Moore Road
Cape May Court House, NJ 08210
(609) 889-0440 
Mr. Louis G. Moreno, Director
Cumberland County Department of Consumer Affairs 
and Weights and Measures 
788 East Commerce Street 
Bridgeton, NJ 08302 
(609) 453-2203 
Director
Essex County Consumer Services
15 South Munn Avenue, 2nd Floor
East Orange, NJ 07018
(201) 678-8071
(201) 678-8928 
Mr. Joseph Silvestro, Director
Gloucester County Department of Consumer 
Protection/Weights & Measures
152 North Broad Street
Woodbury, NJ 08096
(609) 853-3349
(609) 853-3358
(609) 848-6616 (TDD) 
Ms. Barbara Donnelly, Director
Hudson County Division of Consumer Affairs 595 
Newark Avenue 
Jersey City, NJ 07306 
(201) 795-6295 
Ms. Helen Mataka, Director
Hunterdon County Consumer Affairs
P.O. Box 283
Lebanon, NJ 08833 
(908) 236-2249 
Ms. Donna Giovannetti, Division Chief
Mercer County Consumer Affairs
640 South Broad Street,Room 229 
P.O. Box 8068
Trenton, NJ 08650-0068
(609) 989-6671 
Mr. Lawrence Cimmino, Director
Middlesex County Consumer Affairs
10 Corporate Place South
Piscataway, NJ 08854
(908) 463-6000 
Ms. Dorothy H. Avallone, Director
Monmouth County Consumer Affairs
50 East Main Street
P.O. Box 1255
Freehold, NJ 07728-1255
(908) 431-7900 
Mr. Kenneth J. Leake, Director
Ocean County Consumer Affairs
P.O. Box 2191
County Administration Building
Room 107-1
Toms River, NJ 08754-2191
(908) 929-2105 
Ms. Mary Ann Maloney, Director
Passaic County Consumer Affairs
309 Pennsylvania Avenue
Paterson, NJ 07503
(201) 881-4547, 4499 
Ms. Marianne Mattei
Somerset County Consumer Affairs
County Administration Building
P.O. Box 3000
Somerville, N.J. 08876
(908) 231-7000, ext. 7400 
Mrs. Ollie Jones, Director
Union County Consumer Affairs
300 North Avenue East
P.O. Box 186
Westfield, NJ 07091
(201) 654-9840 
Ms. Barbara McHenry, Director
Warren County Consumer Affairs
Dumont Administration Bldg., Route 
519
Belvedere, NJ 07823
(908) 475-6500 
City Offices 
Ms. Lorraine Sudia, Director
Brick Consumer Affairs
Municipal Building 
401 Chambers Bridge Road 
Brick, NJ 08723 
(908) 262-1033 
Mr. Edward L. Wolaniuk, Director
Cinnaminson Consumer Affairs
Municipal Building
1621 Riverton Road
Cinnaminson, NJ 08077
(609) 829-6000 
Ms. Theresa Ward, Director
Clark Consumer Affairs
430 Westfield Avenue
Clark, NJ 07066
(908) 388-3600 
Ms. Mary Ann Pizzello, Director
Elizabeth Consumer Affairs
City Hall
50-60 Winfield Scott Plaza
Elizabeth, NJ 07201
(908) 820-4183 
Mr. Joseph J. Licata, Director
Fort Lee Consumer Protection Board
309 Main Street
Fort Lee, NJ 07024
(201) 592-3654 
Ms. Sheila Beverley, Director
Franklin Consumer Affairs
David Herzenberg Drive
P.O. Box 254
Franklin, NJ 07416
(201) 827-4450 
Mr. Robert King
Consumer Advocate
City Hall
94 Washington Street
Hoboken, NJ 07030
(201) 420-2038 
Ms. Bernadine Jacobs, Director
Livingston Consumer Affairs
357 South Livingston Avenue
Livingston, NJ 07039
(201) 535-7976 
Ms. Lillian Single, Director
Maywood Consumer Affairs
459 Maywood Avenue
Maywood, NJ 07607
(201) 845-2900
(201) 845-7822 
Ms. Genevieve Ross, Director
Middlesex Borough Consumer Affairs
1200 Mountain Avenue
Middlesex, NJ 08846
(908) 356-8090 
Ms. Mildred Pastore, Director
Mountainside Consumer Affairs
1455 Coles Avenue 
Mountainside, NJ 07092 
(908) 232-6600 
Mr. Max Moses, Deputy Mayor
Director Consumer Affairs
Municipal Building
North Bergen, NJ 07047
(201) 392-2157
(201) 330-7291
(201) 330-7292 
Ms. Annmarie Nicolette, Director
Nutley Consumer Affairs
Public Safety Building
228 Chestnut Street
Nutley, NJ 07110
(201) 284-4936 
Ms. Beth Di Marco, Director
Parsippany Consumer Affairs
Municipal Building, Room 101
1001 Parsippany Boulevard
Parsippany, NJ 07054
(201) 263-7011 
Mrs. Maria Jimenez, Director
Perth Amboy Public Information
City Hall
1 Olive Street
Perth Amboy, NJ 08861
(908) 826-1690, ext. 16, 17 
Ms. Priscilla Castles, Director
Plainfield Action Services
510 Watchung Avenue
Plainfield, NJ 07060
(908) 753-3519 
Mr. Michael B. Bukatman, Director
Secaucus Department of Consumer Affairs 
Municipal Government Center
Secaucus, NJ 07094
(201) 330-2019 
Ms. Marion Cramer, Director
Union Township Consumer Affairs
Municipal Building
1976 Morris Avenue
Union, NJ 07083
(908) 688-6763 
Mr. Charles A. Stern, Director
Wayne Township Consumer Affairs
475 Valley Road
Wayne, NJ 07470
(201) 694-1800, ext. 3290 
Mr. John Weitzel, Director
Weehawken Consumer Affairs
400 Park Avenue
Weehawken, NJ 07087
(201) 319-6005 
Mr. John Busuttil, Director 
West New York Consumer Affairs 
428 60th Street
West New York, NJ 07093 
(201) 861-2522 
Mr. Herb Gilsenberg
Woodbridge Consumer Affairs
Municipal Building
One Main Street
Woodbridge, NJ 07095
(908) 634-4500, ext. 2697 
New Mexico 
State Office
Consumer Protection Division
Office of Attorney General
P.O. Drawer 1508
Santa Fe, NM 87504
(505) 827-6060
1 (800) 678-1508 (toll free in NM) 
New York 
State Offices 
Mr. Richard M. Kessel
Chairperson and Executive Director
New York State Consumer Protection Board 99 
Washington Avenue
Albany, NY 12210-2891
(518) 474-8583 
Ms. Rachel Kretser
Assistant Attorney General
Bureau of Consumer Frauds and Protection Office 
of Attorney General
State Capitol
Albany, NY 12224
(518) 474-5481 
Mr. John W. Corwin
Assistant Attorney General in Charge
Bureau of Consumer Frauds and Protection Office 
of Attorney General 
120 Broadway 
New York, NY 10271 
(212) 416-8345 
Mr. Richard M. Kessel
Chairperson and Executive Director
New York State Consumer Protection Board 250 
Broadway, 17th Floor
New York, NY 10007-2593
(212) 417-4908 (complaints)
(212) 417-4482 (main office) 
Regional Offices 
Mr. Dennis C. McCabe
Assistant Attorney General in Charge
Binghamton Regional Office
Office of Attorney General
59-61 Court Street, 7th Floor
Binghamton, NY 13901
(607) 762-1013 
Mr. Peter B. Sullivan
Assistant Attorney General in Charge
Buffalo Regional Office
Office of Attorney General
65 Court Street
Buffalo, NY 14202
(716) 847-7184 
Mr. Alan J. Burczak
Assistant Attorney General in Charge
Plattsburgh Regional Office
Office of Attorney General
70 Clinton Street
Plattsburgh, NY 12901
(518) 563-8012 
Mr. Kent L. Mardon
Assistant Attorney General in Charge
Poughkeepsie Regional Office
Office of Attorney General
235 Main Street
Poughkeepsie, NY 12601
(914) 485-3920 
Mr. Eugene Welch
Assistant Attorney General in Charge
Rochester Regional Office
Office of Attorney General
144 Exchange Boulevard
Rochester, NY 14614
(716) 546-7430 
Ms. Susan B. Blum
Assistant Attorney General in Charge
Suffolk Regional Office
Office of Attorney General
300 Motor Parkway
Hauppauge, NY 11788
(516) 231-2400 
Mr. John R. Voninski
Assistant Attorney General in Charge
Syracuse Regional Office
Office of Attorney General
615 Erie Boulevard West
Syracuse, NY 13204-2465
(315) 448-4848 
Ms. Aniela J. Carl
Assistant Attorney General in Charge
Utica Regional Office
Office of Attorney General
207 Genesee Street
Utica, NY 13501
(315) 793-2225 
County Offices 
Mr. Thomas M. Jablonowski
Director of Consumer Affairs
Broome County Bureau of Consumer Affairs 
Governmental Plaza, P.O. Box 1766
Binghamton, NY 13902
(607) 778-2168 
Mr. Nelson Kranker, Director 
Dutchess County Department of Consumer Affairs 
38-A Dutchess Turnpike 
Poughkeepsie, NY 12603 
(914) 471-6322 
Ms. Candace K. Vogel
Assistant District Attorney
Consumer Fraud Bureau
Erie County District Attorney's 
Office
25 Delaware Avenue
Buffalo, NY 14202
(716) 858-2424 
Mr. James E. Picken, Commissioner
Nassau County Office of Consumer Affairs 160 Old 
Country Road
Mineola, NY 11501
(516) 571-2600 
Mr. John McCullough, Executive Director New 
Justice Conflict Resolution Services Inc. 210 East
Fayette Street, Suite 700
Syracuse, NY 13202
(315) 471-4676 
Mr. Edward J. Brown, Commissioner
Orange County Department of Consumer Affairs and 
Weights and Measures
99 Main Street
Goshen, NY 10924
(914) 294-5151, ext. 1762 
Mr. Francis D. Phillips II, District Attorney 
Orange County District Attorney's Office 255 Main
Street
County Government Center
Goshen, NY 10924
(914) 294-5471 
Mr. Joseph LaBarbera 
Putnam County Office Facility 
Department of Consumer Affairs 
Myrtle Avenue 
Mahopac Falls, NY 10542-0368 
(914) 621-2317 
Ms. Johanna R. Farley, Commissioner
Rockland County Office of Consumer Protection 
County Office Building 
18 New Hempstead Road 
New City, NY 10956
(914) 638-5280 
Mr. Dennis S. Abbey, Director
Steuben County Department of Weights, Measures 
and Consumer Affairs 3 East Pulteney Square
Bath, NY 14810
(607) 776-9631
(607) 776-9631, ext. 2409 (voice/TDD) 

Ms. Mary A. Fallon, Director
Suffolk County Executive's Office of Citizen 
Affairs North County Complex, Bldg. 340
Veterans Memorial Highway
Hauppauge, NY 11788 
(516) 853-4600 
Mr. Jon Van Vlack, Director
Ulster County Consumer Fraud Bureau
285 Wall Street
Kingston, NY 12401
(914) 339-5680, ext. 240 
Mr. Frank D. Castaldi, Jr.
Chief, Frauds Bureau
Westchester County District Attorney's Office 
111 Grove Street
White Plains, NY 10601
(914) 285-8303 
Mrs. Diane A. Keane, Director
Westchester County Department of Consumer 
Protection 112 East Post Road, 4th Floor
White Plains, NY 10601
(914) 285-2155 
City Offices 
Mr. James A. Adkinson, Director 
Babylon Consumer Protection Board
Town Hall Office Annex 
281 Phelps Lane
North Babylon, NY 11703 
(516) 422-7636 
Town of Colonie Consumer Protection 
Memorial Town Hall
Newtonville, NY 12128 
(518) 783-2790 
Mr. Stephen Pedone, Commissioner
Mt. Vernon Office of Consumer Affairs 

City Hall 
Mt. Vernon, NY 10550
(914) 665-2433 
Mr. Peter Lempin, Acting Commissioner 

New York City Department of Consumer Affairs 42 
Broadway
New York, NY 10004
(212) 487-4403 
Bronx Neighborhood Office 
New York City Department of Consumer Affairs 851 
Grand Concourse
Room 913
Bronx, NY 10451 
(718) 590-6006 
Brooklyn Neighborhood Office 
New York City Department of Consumer Affairs 
1360 Fulton Street, Room 320 
Brooklyn, NY 11216
(718) 636-7092 
Ms. Isabel Butler, Director 
Queens Neighborhood Office 
New York City Department of Consumer Affairs 
120-55 Queens Boulevard, Room 301A
Kew Gardens, NY 11424 
(718) 261-2922 
Ms. Johanna Kepley, Director
Staten Island Neighborhood Office
New York City Department of Consumer Affairs 
Staten Island Borough Hall, Room 422 
Staten Island, NY 10301
(718) 390-5154
(718) 390-5155 
Mr. Joseph Kapuscinski, Director
City of Oswego Office of Consumer Affairs City 
Hall 
West Oneida Street
Oswego, NY 13126
(315) 342-8150 
Mrs. Linda Oppenheim
Executive Assistant
Ramapo Consumer Protection Board
Ramapo Town Hall 
237 Route 59
Suffern, NY 10901-5399 
(914) 357-5100 
Schenectady Bureau of Consumer Protection City 
Hall, Room 204 
Jay Street 
Schenectady, NY 12305 
(518) 382-5061 
Mr. Ralph A. Capozzi, Director
Yonkers Office of Consumer Protection, Weights 
and Measures 201 Palisade Avenue
Yonkers, NY 10703
(914) 377-6807