Consumer's Resource Handbook I

Part II

Consumer Assistance Directory

Corporate Consumer contacts

This section will help you resolve a complaint about a service or product. First, be sure to go back to the place where you bought the product or service. Try to resolve the complaint with the seller. If that does not work, the next step is to write or call the company's headquarters. This section lists the names and addresses of more than 550 corporate headquarters, and in many cases, the name of the person to contact. Many listings also include toll free "800" numbers. Unless otherwise noted, all "800" numbers are toll free and can be used anywhere in the continental United States. Many companies have Telecommunications Devices for the Deaf (TDDs). All TDD and "800" numbers are in bold type.

In some cases, you will see a company name or brand name listed with the instructions to see another company listed elsewhere in this section, for example, "Admiral, see Maycor." This means that questions about Admiral products should be directed to the consumer contact at Maycor because Maycor handles complaints for the Admiral brand.

If you do not find the product name in this section, check the product label or warranty for the name and address of the manufacturer. Public libraries also have information that might be helpful. The Standard & Poor's Register of Corporations, Directors and Executives, Trade Names Directory, Standard Directory of Advertisers, and Dun & Bradstreet Directory are four sources that list information about most firms. If you cannot find the name of the manufacturer, the thomas Register of American Manufacturers lists the manufacturers of thousands of products. Remember, to save time, first take your complaint back to where you bought the product. If you contact the company's headquarters first, the consumer contact probably will direct you back to the local store where you made the purchase

Ms. Anna Wright
Administrator
AAMCO Transmissions, Inc.
One Presidential Boulevard
Bala Cynwyd, PA 19004-9990
(215) 668-2900
1 (800) 523-0401 (toll free) 
Consumer Affairs
AETNA Life and Casualty
151 Farmington Avenue
Hartford, CT 06156
(203) 273-0123
1 (800) US-AETNA (toll free outside CT) 

AJAY Leisure Products
1501 East Wisconsin Street
Delavan, WI 53115
(414) 728-5521
1 (800) 558-3276 (toll free) 
Ms. Susan Mach
Director of Consumer Affairs
AT&T
295 North Maple Avenue
Room 2334F2
Basking Ridge, NJ 07920
(908) 221-5311 
Customer Service
Ace Hardware Corporation
2200 Kensington Court
Oak Brook, IL 60521
(708) 990-6600 
Admiral see Maycor 
Airwick Industries, Inc. see Reckitt & 
Colman Inc. 
Ms. Andrea Cohan, Senior Manager
Customer Response Center
Alamo Rent A Car
P.O. Box 22776
Ft. Lauderdale, FL 33335
(305) 522-0000
1 (800) 327-0400 (toll free) 
Manager, Consumer Affairs
Alaska Airlines
P.O. Box 68900
Seattle, WA 98168
(206) 431-7286 (consumer affairs)
(206) 431-7197 (customer relations/baggage, air 
cargo and freight claims)
(206) 431-3753 (existing refunds and lost ticket 
applications file information) 
Ms. Michelle Evans
Manager, Consumer Relations 
Department
Alberto Culver Company
2525 Armitage Avenue
Melrose Park, IL 60160
(708) 450-3000 
Consumer Affairs Department
Allied Van Lines
P.O. Box 4403
Chicago, IL 60680
(708) 717-3590 
Mr. Michael Foort
Customer Relations Manager
Allstate Insurance Company
Allstate Plaza--F4
Northbrook, IL 60062
(708) 402-6005 
Ms. Denise R. Yates
Manager, Customer Relations
Aloha Airlines
P.O. Box 30028
Honolulu, HI 96820
(808) 836-4293 
Mr. Tom Onushco
Program Coordinator
Consumer Services
Alpo Pet Foods
P.O. Box 25100
Lehigh Valley, PA 18003
1 (800) 366-6033 (toll free) 
Ms. Dixie Trout
Vice President of Consumer Relations
Amana Refrigeration, Inc.
Amana, IA 52204
1 (800) 843-0304 (toll free--product questions) 

Ms. Susan M. Sampsell
Manager, Customer
Relations - Passenger Services
America West Airlines
4000 East Sky Harbor Boulevard
Phoenix, AZ 85034
(800) 235-9292 
Ms. J.L. Ferguson
Manager, Consumer Relations
American Airlines, Inc.
P.O. Box 619612 MD 2400
DFW International Airport, TX 75261-9612 (817) 
967-2000 
Approved Auto Repair
American Automobile Association
Mailspace 15
1000 AAA Drive
Heathrow, FL 32746-5063
(written complaints only) 
American Cyanamid Company see Lederle Consumer 
Health 
Mr. Martin J. Hummel, Vice President
Executive Customer Relations
American Express Company
American Express Tower
World Financial Center
New York, NY 10285
(212) 640-4753
1 (800) 528-4800
(toll free--green card inquiries)
1 (800) 327-2177
(toll free - gold card inquiries)
1 (800) 525-3355
(toll free--platinum card inquiries) 
Customer Service
American Family Publishers
P.O. Box 62000
Tampa, FL 33662
1 (800) AFP-2400 (toll free) 
Ms. Sue Holiday
Consumer Correspondent
American Greetings Corporation
10500 American Road
Cleveland, OH 44144
(216) 252-7300
1 (800) 321-3040 (toll free) 
Consumer Affairs Department
American Home Food 
Products, Inc.
685 Third Avenue
New York, NY 10017
1 (800) 544-5680 
Mr. Ronald J. Fojtlin, Manager
Consumer Assistance
American Standard, Inc.
P.O. Box 6820 
Piscataway, NJ 08855-6820 
1 (800) 223-0068 
Ms. Meredith C. Anderson
Vice President, Public, Government and Investor 
Relations American Stores Company
P.O. Box 27447
Salt Lake City, UT 84127
(801) 539-0112
1 (800) 541-2863 (toll free) 
Mr. Anthony L. Fera
Director, Consumer Relations
American Tourister, Inc.
91 Main Street
Warren, RI 02885
(401) 245-2100
1 (800) 635-5505 (toll free outside RI) 

Operations Department
America's Favorite Chicken 
Corporation
6 Concourse Parkway
Suite 1700
Atlanta, GA 30328-5352
(404) 391-9500 
Mr. Peter Lincoln
Director of Corporate Communications
Ameritech
1050 Connecticut Avenue, N.W., Suite 730 
Washington, D.C. 20036
(202) 955-3058 
Mr. Richard Smith, Manager
Customer Relations and Consumer Affairs Amoco 
Oil Company
200 East Randolph Drive
Chicago, IL 60601
1 (800) 333-3991 (toll free) 
Mr. Alex T. Langston, Jr.
Director, Customer Relations
Amtrak
Washington Union Station
60 Massachusetts Avenue, N.E.
Washington, DC 20002
(202) 906-2121
1 (800) USA-RAIL (toll free reservations and 
information) 
Ms. Robin Koop
Director, Distributor/Customer Services Amway 
Corporation
7575 East Fulton Road
Ada, MI 49355
(616) 676-7717
1 (800) 548-3878 (toll free TDD) 
Mr. Jeff Solsvig
Manager, Customer and Product 
Services
Andersen Windows, Inc.
100 Fourth Avenue North
Bayport, MN 55003
(612) 430-7255 
Mr. Craig Hetterscheidt
Manager, Consumer Relations
Anheuser-Busch, Inc.
One Busch Place
St. Louis, MO 63118-1852
(314) 577-3093 
Financial Relations
Aon Corporation
123 North Wacker Drive
Chicago, IL 60606
(312) 701-3000 
Customer Relations Department
Apple Computer, Inc.
20525 Mariani Avenue
Cupertino, CA 95014
1 (800) 776-2333 (toll free--complaints and 
questions) 1 (800) 538-9696 (toll free--dealer
information) 
Aramis, Inc. see Estee Lauder, Inc. 
Customer Service
Arizona Mail Order
3740 East 34th Street
Tucson, AZ 85713
(602) 748-8600 
Arm & Hammer see Church & Dwight Co., 
Inc. 
Mr. Harry Robinson
Consumer Relations Administrator
Armorall Products Corporation
6 Liberty
Aliso Viejo, CA 92656
(714) 362-0600
1 (800) 747-4104 (toll free) 
Consumer Communications
Armour Swift Eckrich
2001 Butterfield Road
Downers Grove, IL 60515
(708) 512-1000
1 (800) 325-7424 (toll free - Eckrich products) 

Mr. Fred Fuest
Manager, Consumer Affairs
Armstrong Tire Division
Pirelli/Armstrong Tire Corporation
500 Sargent Drive
New Haven, CT 06536
1 (800) 243-0167 (toll free) 
Ms. Jane W. Deibler
Manager, Consumer Affairs
Armstrong World Industries
P.O. Box 3001
Lancaster, PA 17604
(717) 396-4401
1 (800) 233-3823 (toll free) 
Mr. Gary Tramiel
General Manager of U.S. Sales 
and Marketing
Atari Video Game Systems
1196 Borregas Avenue
Sunnyvale, CA 94089
(408) 745-2098 
Mr. Thomas C. Butler
Manager, Customer Relations
Atlantic Richfield Company
ARCO Products Company
1055 W. 7th Street
Los Angeles, CA 90051-0570
1 (800) 322-ARCO (toll free) 
Mr. J.R. Patterson, Senior Vice President 
Customer Service
Atlas Van Lines
P.O. Box 509
Evansville, IN 47703-0509
1 (800) 252-8885 (toll free) 
Automobile Magazine see K-III 
Ms. Lynne Lappin
Supervisor, Customer Service
Avis Rent-A-Car System
900 Old Country Road
Garden City, NY 11530
(516) 222-4200 
Avon Fashions, Inc. see Newport News 
Ms. Lynn Baron, Manager
Consumer Information Center
Avon Products, Inc.
9 West 57th Street
New York, NY 10019
(212) 546-6015 
Mr. Frederick J. Wilson
Assistant General Counsel
Bacardi Imports Inc.
2100 Biscayne Boulevard
Miami, FL 33137
(305) 573-8511 
Bali
Sara Lee Corporation
3330 Healy Drive
P.O. Box 5100
Winston-Salem, NC 27103
(919) 768-8611
1 (800) 654-6122 (toll free) 
Corporate Communications
Bally Manufacturing Corporation
8700 West Bryn Mawr
Chicago, IL 60631
(312) 399-1300 
Customer Relations #3538
Bank of America, NT & SA
Box 37000
San Francisco, CA 94137
(415) 241-7677 
Mr. Michael Pascale, Vice President
Public and Investor Relations
The Bank of New York Company
48 Wall Street, 16th Floor
New York, NY 10286
(212) 495-2066 
Barnett Banks, Inc.
P.O. Box 40789
Jacksonville, FL 32231
(904) 791-7720 
Mr. Bill Pegram
Director of Quality Assurance
R.G. Barry Corporation
8000 IH 10 West
Suite 1500
San Antonio, TX 78230
(210) 366-1092 
Bass Pro Shop
1935 South Campbell
Springfield, MO 65898
1 (800) BASS-PRO (toll free) 
Eddie Bauer Customer Service
P.O. Box 3700
Seattle, WA 98124-3700
(800) 426-6253 
Ms. Darla J. Elkin
Manager, Regulatory and Consumer Affairs Contact 
Lens Care Products 
OTC Health Care Products
Bausch and Lomb
Personal Products Division
1400 North Goodman Street
Rochester, NY 14692
1 (800) 553-5340 (toll free) 
Ms. Janice Glerum
Director, Customer Service
Contact Lenses
Bausch and Lomb
Contact Lens Division
1400 North Goodman Street
Rochester, NY 14609
1 (800) 552-7388 (toll free) 
Ms. Ethel Killenbeck
Manager, Consumer Affairs
Eyewear Division
Bausch and Lomb
P.O. Box 478
Rochester, NY 14692-0478
1 (800) 343-5594 (toll free) 
Customer Service
L.L. Bean, Inc.
Casco Street
Freeport, ME 04033-0001
1 (800) 341-4341 (toll free)
1 (800) 545-0090 (toll free TDD) 
Customer Service Department
Bear Creek Corporation
2518 South Pacific Highway
P.O. Box 299
Medford, OR 97501
(503) 776-2400 
Beatrice Cheese, Inc.
Cheese Division
770 North Springdale Road
Waukesha, WI 53186
(414) 782-2750 
Mr. Charles F. Baer, President
Consumer Products Division
Becton Dickinson 
and Company
One Becton Drive
Franklin Lakes, NJ 07417
(201) 847-6618 
Beech Holdings Corp. see Budget Rent-A-Car 
Corporation 
Beiersdorf, Inc.
P.O. Box 5529
Norwalk, CT 06856-5529
(203) 853-8008
1 (800) 233-2340 (toll free outside CT) 

Mr. Fred Cooke
Assistant to the President
Bell Atlantic Corporation
1133 20th Street, N.W.
Washington, D.C. 20036
(202) 392-1358 
BellSouth Telecommunications (Southern Bell and 
South Central Bell) Consumer Affairs Manager
600 North 19th Street, 24th Floor
Birmingham, AL 35203
(205) 321-2892
1 (800) 346-9000 (toll free Bell South Products) 
1 (800) 251-5325 (toll free TDD) 
Mr. Keith Card, Director
Marketing and Public Relations
Benihana of Tokyo
8685 Northwest 53rd Terrace
Miami, FL 33166
(305) 593-0770
1 (800) 327-3369 (toll free) 
Ms. Sue B. Huffman
Director, Consumer Affairs
Best Foods
CPC International, Inc.
P.O. Box 8000 International Plaza
Englewood Cliffs, NJ 07632
(201) 994-2324 
Mr. John Morgan
Manager, Customer Service
Best Western International
P.O. Box 42007
Phoenix, AZ 85080-2007
(800) 528-1238 
Consumer Relations Department
BIC Corporation
500 Bic Drive
Milford, CT 06460
(203) 783-2000 
Birds Eye 
see General Foods 
Mr. Floyd Coonce
Manager, Consumer Assistance and Information 
Black and Decker Household Products
6 Armstrong Road
Shelton, CT 06484
1 (800) 231-9786 
Consumer Services
Black and Decker Power Tools
626 Hanover Pike
Hampstead, MD 21074
(410) 239-5300
1 (800) 762-6672 (toll free) 
Mr. Gerald Weber
Senior Vice President of Operations
Blockbuster Entertainment Corporation
One Blockbuster Plaza
Ft. Lauderdale, FL 33301
(305) 832-3000 
Ms. Lori Hunt
Customer Affairs Representative
Block Drug Company, Inc.
257 Cornelison Avenue
Jersey City, NJ 07302
(201) 434-3000, ext. 308
1 (800) 365-6500 (toll free outside NJ) 

Customer Service Department
Bloomingdale's by Mail, Ltd.
475 Knotter Drive
P.O. Box 593
Cheshire, CT 06410-9933
(203) 271-1313 (mail order inquiries only) 

Blue Bell, Inc. see Wrangler 
Consumer Affairs
Blue Cross and Blue Shield 
Association
1310 G Street, N.W., 12th Floor
Washington, DC 20005
(202) 626-4780 
Bohannon Communications, Inc. see The Bohannon 
Group 
Industry and Customer Affairs 
Division
The Bohannon Group
P.O. Box 775340
St. Louis, MO 63177-5340
(314) 533-2499 
Ms. Karen Braswell
Marketing Manager
Bojangles
P.O. Box 240239
Charlotte, NC 28224
(704) 527-2675, ext. 226 
Consumer Response Department
Borden, Inc.
180 East Broad Street
Columbus, OH 43215
(614) 225-4511 
Boyle-Midway Household Products, Inc. see 
Reckitt & Colman Inc. Ms. Stephanie Smith
Manager, Consumer Affairs
Bradlees Discount Department Stores
One Bradlees Circle
P.O. Box 9015
Braintree, MA 02184-9015
(617) 380-5377 
Breck Hair Care Products see the Dial 
Corporation 
Consumer Affairs
Bridgestone/Firestone, Inc.
2550 W. Golf Rd., Suite 400
Rolling Meadows, IL 60008
1 (800) 367-3872 (toll free) 
Customer Service
Brights Creek
5000 City Lane Road
Hampton, VA 23661
(804) 827-1850 
Mr. Raymond Heimbuch
Manager, Consumer Affairs
Bristol-Myers Products
685 Routes 202/206 North
Somerville, NJ 08876-1279
1 (800) 468-7746 (toll free) 
Ms. Jane Kramer
Director, Public Affairs
Bristol-Myers Squibb Pharmaceutical Group P.O. 
Box 4000
Princeton, NJ 08543-4000
(609) 252-4000
1 (800) 332-2056 (toll free) 
Brita, USA see Clorox Company 
Customer Relations
British Airways
75-20 Astoria Blvd.
Jackson Heights, NY 11370
(718) 397-4000 
Ms. Dianne Hall
Consumer Services Administrator
Brown-Forman Beverage Company
P.O. Box 1080
Louisville, KY 40201
1 (800) 753-1177 (toll free) 
Consumer Care Information
Brown Group, Inc.
P.O. Box 354
St. Louis, MO 63166
1 (800) 766-6465 (toll free) 
Customer Relations
Budget Rent-A-Car Corporation
P.O. Box 111580
Carrollton, TX 75011-1580
1 (800) 621-2844 (toll free) 
Investor Service Center
Bull & Bear Group, Inc.
11 Hanover Square
New York, NY 10005
(212) 363-1100
1 (800) 847-4200 (toll free) 
Manager, Customer Relations
Bulova Watch Company
26-15 Brooklyn Queens Expressway East
Woodside, NY 11377
(718) 204-3300 (consumer relations)
(718) 204-3222 (repairs) 
Mr. Monroe Milstein
President
Burlington Coat Factory Warehouse Corporation 
1830 Route 130 North
Burlington, NJ 08016
(609) 387-7800 
Burlington Hosiery see Kayser-Roth Corporation 

Public Relations
Burlington Industries
3330 West Friendly Avenue
Greensboro, NC 27420
(919) 379-2276 
Mr. Jonas B. Daughterty, M.S., R.Ph.
Manager, Professional Information Services 
Burroughs Wellcome Company
3030 Cornwallis Road
Research Triangle Park, NC 27709
(919) 248-3000, ext. 4511 
Mr. Ray Faiola, Director
CBS Broadcast Group
Audience Services 
524 West 57th Street
New York, NY 10019
(212) 975-3166 
Consumer Affairs Department
CIBA Consumer Pharmaceuticals
581 Main Street
Woodbridge, NJ 07095
(908) 602-6780 
Ciba-Geigy Corporation
Plant Protection
410 Swing Road
Greensboro, NC 27409
(919) 632-6000
1 (800) 334-9481 (toll free) 
Ciba-Geigy Corporation
Pharmaceuticals Division
556 Morris Avenue
Summit, NJ 07901-1398
(908) 277-5000 
CIBA Vision Corporation
11460 John Creek Parkway
Duluth, GA 30136
1 (800) 227-1524, ext. 4435 (toll free--consumer 
relations) Customer Service
CIE America
2515 McCave Way
P.O. Box 19663
Irvine, CA 92713-9663
1(800) 877-1421, ext. 4260 (toll free) 

CIE Terminals see CIE America 
Mr. Mark A. Whiter
Director, Customer Services
CIGNA Property and Casualty Companies
1601 Chestnut Street
Philadelphia, PA 19192
(215) 761-4555 
Consumer Affairs Department
CPC International Inc.
International Plaza
Box 8000
Englewood Cliffs, NJ 07632
(201) 894-4000 
Mr. Paul Reisbord
President and Chairman of the Board
C&R Clothiers
8660 Hayden Place
Culver City, CA 90232
(310) 559-8200 
CVN see QVC Network 
Customer Relations Department
CVS
One CVS Drive
Woonsocket, RI 02895-0988
(401) 765-1500
1 (800) 444-1140 (toll free) 
Cabela's, Inc.
812 13th Avenue
Sidney, NE 69160-8888
1 (800) 237-8888 (toll free) 
Ms. Darlene Stovall
Supervisor, Consumer Affairs
Cadbury Beverages, Inc.
6 High Ridge Park
Stamford, CT 06905
(203) 968-7673
1 (800) 426-4891 (toll free - 9 a.m.-4 p.m. ET) 

Caloric Modern Maid Corporation see Amana 
Refrigeration, Inc. Ms. Holly Masclans
Manager, Consumer Center
Campbell Soup Company
Campbell Place
Camden, NJ 08103-1799
(609) 342-3714 
Ms. Susan Read
Quality Control Manager 
Winery Operations
Canandaigua Wine Company
116 Buffalo Street
Canandaigua, NY 14424
(716) 394-7900 
Customer Relations Department
Canon U.S.A., Inc.
One Canon Plaza
Lake Success, NY 11042
(516) 328-4215 
Audience Information
Capitol Cities/ABC, Inc.
77 West 66th Street
New York, NY 10023
(212) 456-7477 
Ms. Marcia King-Gamble
Guest Relations Manager
Carnival Cruise Lines
3655 Northwest 87th Avenue
Miami, FL 33178-2428
1 (800) 327-7373 (toll free) 
Mr. James Witz
Customer Relations Manager
Carrier Air Conditioning Company
P.O. Box 4808
Syracuse, NY 13221
1 (800) 227-7437 (toll free)
Bryant Heating and Air Conditioning
1 (800) 428-4326 (toll free)
Day & Night Heating and Air Conditioning 1 
(800) 428-4326 (toll free)
Payne Heating and Air Conditioning 
1 (800) 428-4326 (toll free) 
Carte Blanche see Diners Club 
Ms. Mary G. Mumolo
Corporate Director
Consumer Relations
Carter Hawley Hale Stores, Inc.
3880 North Mission Road
Los Angeles, CA 90031
(213) 227-2422 
Consumer Relations Department
Carter-Wallace Inc.
1345 Avenue of the Americas
New York, NY 10105
(212) 339-5000 
Retail Operations
Carvel Corporation
20 Batterson Park Road
Farmington, CT 06032-2502
(written inquiries only) 
Customer Service Department
Casio, Inc.
570 Mount Pleasant Avenue
Dover, NJ 07801
(201) 361-5400 
Ceridian Contact Center
Ceridian Corporation
8100 34th Avenue South
Minneapolis, MN 55425
(612) 853-3400
1 (800) 232-1985 (toll free) 
Mr. Bruce Wagner
Customer Service Supervisor
Champion Spark Plug Company
P.O. Box 910
Toledo, OH 43661
(419) 535-2458
1 (800) 537-8984 (toll free outside OH) 1 (800) 
537-9996 (toll free in OH) 
Ms. Stacey French
Assistant Manager, Consumer Relations
Chanel, Inc.
9 West 57th Street, 44th Floor
New York, NY 10019
(212) 688-5055 
Ms. Lila A. Lesley, Consumer Affairs
Consumer Products Division
Chattem, Inc.
1715 West 38th Street
Chattanooga, TN 37409
(615) 821-4571, ext. 211
1 (800) 366-6833 (toll free outside TN) 

Mr. Walter Dabek
Director, Consumer Information
Cheesebrough-Pond's, USA
55 Merritt Boulevard
Trumbull, CT 06611
1 (800) 243-5804 
Mr. Louis J. Gancila
Director, Consumer Affairs
Chemical Bank
277 Park Avenue
New York, NY 10172
(212) 310-5286 
ChemLawn Services Corporation see TruGreen 
Limited Partnership Mr. W.P. Howell, Supervisor
Dealer and Consumer Affairs
Chevron U.S.A. Inc.
P.O. Box H
Concord, CA 94524
1 (800) 962-1223 (toll free) 
Guest Relations
Chi-Chi's, Inc.
10200 Linn Station Road
Louisville, KY 40223
(502) 426-3900 
Chuck E. Cheese see Pizza Time, Inc. 
Mrs. Cathy R. Marino, Manager
Consumer Relations
Church & Dwight Company, Inc.
469 North Harrison Street
Princeton, NJ 08540-7648
(609) 683-5900
1 (800) 524-1328 
Church's Fried Chicken, Inc. 
see America's Favorite Chicken Corp. 
Cincinnati Microwave
One Microwave Plaza
Cincinnati, OH 45249-9502
(513) 489-5400
1 (800) 433-3487(toll free) 
Circuit City Stores, Inc.
9950 Mayland Drive
Richmond, VA 23233
(804) 527-4000
1 (800) 251-2665 (toll free) 
Ms. Dinah Nemeroff, Vice President
Corporate Director of Customer 
Affairs
Citicorp/Citibank
399 Park Avenue
New York, NY 10043
(212) 559-0043 
Ms. Ellen Peressini, Executive Secretary Citizen 
Watch Company 
of America, Inc.
8506 Osage Avenue
Los Angeles, CA 90045
(213) 215-9660
1 (800) 321-1023 (toll free) 
Ms. Jeanne D. Matson
Consumer Affairs Dept.
Clairol, Inc.
300 Park Avenue South
New York, NY 10010
1(800) 223-5800 (toll free voice/TDD)
1 (800) HISPANA (toll free Spanish voice/TDD) 

Clinique Laboratories, Inc. see Estee Lauder, 
Inc. 
Ms. Sandy Stewart
Manager, Consumer Services
Clopay Building Products Company
312 Walnut Street, Suite 1600
Cincinnati, OH 45202-4036
1 (800) 225-6729 (toll free) 
Ms. Susan Silva
Consumer Services Manager
Clorox Company
1221 Broadway
Oakland, CA 94612-1888
(510) 271-7283
1 (800) 292-2200 (toll free--laundry brands) 1 
(800) 537-2823(toll free--charcoal and food
brands) 1 (800) 227-1860 (toll free--household 
surface cleaners) 1 (800) 426-6228 (toll
free--insecticides) 1 (800) 242-7482 (toll 
free--water purification systems) 
Consumer Affairs Department
Club Med Sales, Inc.
40 West 57th Street
New York, NY 10019
(212) 977-2100 
Mr. Roger Nunley, Director
Industry and Consumer Affairs
The Coca-Cola Company
P.O. Drawer 1734
Atlanta, GA 30301
1 (800) 438-2653 (toll free)
1 (800) 262-2653 (toll free TDD) 
Corporate Office
Coldwell Banker Corp
27271 Los Rambals
Mission Viejo, CA 92629
(714) 367-1800 
Ms. Jan M. Guifarro
Associate Director, Consumer Response
US Consumer Affairs
Colgate-Palmolive Company
300 Park Avenue
New York, NY 10022-7499
1 (800) 221-4607 (toll free--oral care products) 
1 (800) 338-8388 (toll free--household products) 
Corporate Office
Collins & Aikman Group, Inc.
P.O. Box 562237
Charlotte, NC 28256-2237
(704) 548-2350 
Mr. Richard Petitt
President, Life/Health
Colonial Penn Group, Inc.
1818 Market Street, 26th Floor
Philadelphia, PA 19181
(215) 988-3027
1 (800) 523-1700 (toll free-auto customer 
service) 1 (800) 523-2800 (toll free-homeowner
customer service) 1 (800) 523-4000 (toll 
free-health customer service) 1 (800) 523-9100 (toll
free-life customer service) 
Columbia House
A Division of SONY Music
Entertainment, Inc.
P.O. Box 4450
New York, NY 10101-4450
1 (800) 457-0500 (toll free--records and tapes) 
1 (800) 457-0866 (toll free--videos) 
Ms. Teresa C. Infantino
Executive Vice President
Combe Incorporated
1101 Westchester Avenue
White Plains, NY 10604-3597
(914) 694-5454
1 (800) 431-2610 (toll free) 
Combined Insurance Company of America see Aon 
Corporation 
Customer Relations
Commodore Business Machines, Inc.
1200 Wilson Drive
West Chester, PA 19380
(215) 431-9100 
Customer Relations Department
Compaq Computer Corporation
P.O. Box 692000
Houston, TX 77269-2000
1 (800) 345-1518 (toll free) 
Comprehensive Care Corp.
16305 Swingley Ridge Drive
Suite 100
Chesterfield, MO 63017
(314) 537-1288
1 (800) 678-2273 (toll free) 
Mr. William C. Redpath
Director of Warranty Administration 
and Control
Congoleum Corporation
Technical Operations Center
861 Sloan Avenue
Trenton, NJ 08619
(609) 584-3000
1 (800) 274-3266 (toll free) 
Consumers Products Group see Commodore Business 
Machines, Inc. Supervisors Department
Contempo Casuals
5433 West Jefferson Boulevard
Los Angeles, CA 90016
(213) 936-2131
1 (800) 368-5923 (toll free) 
Ms. Mary C. Connor
Director, Customer Relations
Continental Airlines, Inc.
3663 North Belt East, Suite 500
Houston, TX 77032
(713) 987-6500 
Ms. Barbi Berg 2CR
Manager, Consumer Affairs
Continental Baking Company
Checkerboard Square
St. Louis, MO 63164
(314) 982-4953 
Customer Service
Converse, Inc.
One Fordham Road
North Reading, MA 01864-2680
1 (800) 428-CONS (2667) (toll free) 
Conwood Company, L.P.
813 Ridge Lake Boulevard
Memphis, TN 38120
(901) 761-2050 
Coors Brewing Company
Ms. Toni P. Houck
Corporate Communications Manager
Consumer Information Center
NH320
Golden, CO 80401
1 (800) 642-6116 (toll free) 
Coppertone see Schering-Plough HealthCare 
Products, Inc. 
Mr. Ron Almarode, Supervisor
Corning/Revere Consumer Information Center 
Corning Incorporated
1300 Hopeman Parkway
Waynesboro, VA 22980
(800) 999-3436 
Ms. Connie J. Shelby
Director, Consumer Affairs
Cosmair, Inc.
P.O. Box 98
Westfield, NJ 07091-9987
1 (800) 631-7358 (toll free) 
Consumer Relations
Cotter & Company
2740 North Clybourn Avenue
Chicago, IL 60614-1088
(312) 975-2700 
Service Department
Craftmatic Organization, Inc.
2500 Interplex Drive
Trevose, PA 19053-6998
(215) 639-1310
1 (800) 677-8200 (toll free) 
Consumer Affairs Division
Jenny Craig International
445 Marine View Avenue
Del Mar, CA 92014
(619) 259-7000 
Ms. Connie King
Manager, Consumer Relations
A.T. Cross Company
One Albion Road
Lincoln, RI 02865
1 (800) 282-7677 (toll free)
1 (800) AT CROSS (toll free) 
Mr. George Turner
Assistant Vice President, Operations
Crown Books
3300 75th Avenue
Landover, MD 20785
(301) 731-1200
1 (800) 831-7400 (toll free) 
Mr. Peter Cammarata
Director, Sales and Marketing Operations 
Cuisinarts Corporation
P.O. Box 120067
Stamford, CT 06912
(203) 975-4600
(609) 426-1300 (in NJ)
1 (800) 726-0190 (toll free outside NJ) 

Ms. Michelle Soucie
Special Assistant to the President 
for Consumer Affairs
Culligan International Company
One Culligan Parkway
Northbrook, IL 60062
(708) 205-5757 
Mr. Marvin E. Eisenstadt, President
Cumberland Packing Corporation
Two Cumberland Street
Brooklyn, NY 11205
(718) 858-4200 
Mr. Lee Kennedy
Department Head, Customer Service
Current, Inc.
P.O Box 2559
Colorado Springs, CO 80901
1 (800) 525-7170 (toll free) 
Customer Care Department
Curtis Mathes Corporation
P.O. Box 112
Athens, TX 75751
(903) 675-2292
1 (800) 949-4999 (toll free - technical 
services) 1 (800) 657-1979 (toll free - parts administration) 
d-Con see L&F Products 
Ms. Joan Calkins
Manager, Customer Service
DHL Corporation
1820 Gateway Drive, Suite 300
San Mateo, CA 94404
1 (800) CALL-DHL (toll free) 
Dairy Queen see International Dairy Queen 

Ms. Eileen O'Gorman
Director, Consumer Relations
Dannon Company, Inc.
1111 Westchester Avenue
White Plains, NY 10604
(written inquiries only) 
Ms. Janelle Senft
Consumer Division
Danskin
P.O. Box 15016
York, PA 17405-7016
1 (800) 288-6749 
Ms. Avis Carlson, Manager
Central Consumer Relations
Dayton's, Hudson's, Marshall Field's Dept. 
Stores Box 875
700 Nicollet Mall
Minneapolis, MN 55402
(612) 375-3382 
Shareholder Services 
Dean Witter, Discover & Company
2 World Trade Center, 66th Floor
New York, NY 10048
1 (800) 733-2307 (toll free) 
Dearfoam see R.G. Barry Corporation 
Deere & Company
John Deere Road
Moline, IL 61265-8098
(309) 765-8000 
Ms. Margaret Sanders
Consumer Relations Department
Del Laboratories, Inc.
565 Broad Hollow Road
Farmingdale, NY 11735
(516) 293-7070 
Ms. Janet M. Acklam
Director, Consumer Affairs
Del Monte Foods
P.O. Box 193575
San Francisco, CA 94119-3575
1 (800) 543-3090 (toll free) 
Del Pharmaceuticals, Inc. see Del Laboratories, 
Inc. 
Public Relations
Delco Remy Division
General Motors Corporation
2401 Columbus Avenue
Mail Code 18-109
Anderson, IN 46018-9986
(317) 646-3367 
Mr. Fred Elsberry
Director, Consumer Affairs
Delta Air Lines
Hartsfield Atlanta International Airport 
Atlanta, GA 30320
(404) 715-1402 
Ms. Barbara Peterson
Product Service Manager
Delta Faucets
P.O. Box 40980
Indianapolis, IN 46280
(317) 848-1812 
Operations
Denny's, Inc.
203 East Main St.
Spartanburg, SC 29319-0001
(803) 596-8000 
Mr. George Andrassy, Vice President
Research and Development
Dep Corporation
2101 East Via Arado
Rancho Dominguez, CA 90220-6189
(213) 604-0777
1 (800) 367-2855 (toll free) 
Ms. Julie Jason
Manager, Customer Service
DeVry, Inc.
1 Tower Lane
Oakbrook Terrace, IL 60181
(708) 571-7700
1 (800) 225-8000 (toll free) 
Ms. Marie Shubin
Consumer Information Center
The Dial Corporation
15101 N. Scottsdale Rd.
Scottsdale, AZ 85254
(602) 207-5518
1 (800) 528-0849 (toll free-foods division) 1 
(800) 45-PUREX (toll free-household and laundry
division) 1 (800) 258-DIAL (toll free-personal 
care division) 
Customer Relations
Diet Center, Inc.
921 Penn Avenue
Pittsburgh, PA 15222-3814
(412) 338-8700
1 (800) 333-2581 (toll free) 
Customer Relations Department
Digital Equipment Corporation
40 Old Bolton Road
Stow, MA 01775-1215
(508) 493-7161
1 (800) 332-4636 (toll free) 
Customer Relations
Dillard Department Stores, Inc.
1600 Cantrell Road
Little Rock, AR 72202
(501) 376-5200 
Mr. Jim Scherman
Vice President, Customer Service
Diners Club International
183 Inverness Drive West
Englewood, CO 80112
(303) 799-9000
1 (800) 234-6377 (toll free)
(303) 643-2155 (TDD) 
Ms. Helen Robinson
Manager, Consumer Response
Dole Packaged Foods
ATTN: Consumer Response Department
5795 Lindero Canyon Road
Westlake Village, CA 91362-4013
1 (800) 232-8888 (toll free) 
Mr. Thomas S. Monaghan, President
Domino's Pizza, Inc.
P.O. Box 997
Ann Arbor, MI 48106-0997
(313) 930-3030 
Mr. Robert J. Posch, Jr.
Vice President, Legal Affairs
Doubleday Book & Music Clubs, 
Inc.
401 Franklin Avenue
Garden City, NY 11530-5806
(516) 873-4628 
Ms. Sharon Clark
Manager, Consumer Affairs
DowBrands
P.O. Box 68511
Indianapolis, IN 46268-0511
1 (800) 428-4795 (toll tree) 
Mr. Jim Ball, Vice President
Corporate Communications
Ms. Wynema Hamilton, Coordinator
Consumer Affairs
Dr Pepper/Seven-Up Companies, Inc.
(Welch's & IBC Root Beer)
P.O. Box 655086
Dallas, TX 75265-5086
(214) 360-7000 
Customer Service Department
Walter Drake & Sons, Inc.
Drake Building
Colorado Springs, CO 80940-0001
(719) 596-3140 
Ms. Jane Lagusch
Vice President
Drug Emporium, Inc.
155 Hidden Ravines Drive
Powell, OH 43065
(614) 548-7080 - Ext. 104 
Dulcolax
CIBA Consumer Pharmaceuticals
581 Main Street
Woodbridge, NJ 07095
(908) 602-6780 
Mr. Robert M. Rosenberg
Chairman of the Board
Dunkin Donuts of America
P.O. Box 317
Randolph, MA 02368
(617) 961-4000 
Mr. Steven Wyanacek
Manager, Consumer Affairs and OE Service Dunlop 
Tire Corporation
P.O. Box 1109
Buffalo, NY 14240-1109
1 (800) 548-4714 (toll free) 
Customer Information Center
DuPont Company
BMP / Reeves Mill
Wilmington, DE 19880-0010
1 (800) 441-7515 (toll free) 
Consumer Affairs Department
Duracell USA
Division of Duracell, Inc.
Berkshire Corporate Park
Bethel, CT 06801
(203) 796-4300
1 (800) 551-2355 (toll free--8:30 a.m.-5 p.m. 
EST) 
Durkee-French Foods see Reckitt & Colman 
Inc. 
Mr. John Vaeth
Eastman Kodak Company
343 State Street
Rochester, NY 14650-0811
1 (800) 242-2424 (toll free) 
Ms. Nancy J. Avino
Customer Service Representative
Eckerd Drug Company
8333 Bryan Dairy Road
P.O. Box 4689
Clearwater, FL 34618
(813) 399-6000 
Customer Service
Edmund Scientific Company
101 East Gloucester Pike
Barrington, NJ 08007-1380
(609) 573-6260 
Electrolux Corporation
2300 Windy Ridge Parkway
Suite 900
Marietta, GA 30067
(404) 933-1000
1 (800) 243-9078 (toll free) 
Customer Relations
Emery Worldwide
A CF Company
3350 West Bayshore Road
Palo Alto, CA 94303-0986
(415) 855-9100
1 (800) 227-1981 (toll free) 
Ms. Sonia Franklin
Director of Consumer Affairs
Encore Marketing International, Inc.
4501 Forbes Boulevard
Lanham, MD 20706
(301) 459-8020
1 (800) 638-0930 (toll free) 
Mr. Norman Braun
Vice President, Public Affairs
Encyclopaedia Britannica, Inc.
310 South Michigan Avenue
Chicago, IL 60604-4293
(312) 347-7230 
Mr. Labat R. Yancey
Vice President
Office of Consumer Affairs
Equifax
P.O. Box 105139
Atlanta, GA 30348
(404) 612-2899 
Ms. Carolann V. Mathews
Vice President, Customer Relations
Equitable Life Assurance Society
135 West 50th Street
New York, NY 10020
(212) 641-7700 (direct)
(212) 245-4609 (collect) 
Retail Customer Service Department
Esprit de Corp.
900 Minnesota Street
San Francisco, CA 94107-3000
(415) 648-6900
1 (800) 777-8765 (toll free) 
Ms. Theresa Sullivan
Vice President, Consumer Relations
Estee Lauder Companies
767 Fifth Avenue
New York, NY 10153-0003
(212) 572-4200 
Ms. Carol Archer
Supervisor, Consumer Affairs
Ethan Allen, Inc.
Ethan Allen Drive
Danbury, CT 06811
(203) 743-8553 
Mr. Rick Gremer
Consumer Relations Manager
The Eureka Company
1201 East Bell Street
Bloomington, IL 61701-6902
(309) 823-5735
1 (800) 282-2886 (toll free--warranty center) 

Mr. Dan Evans, Chairman of the Board
Bob Evans Farms, Inc.
3776 South High Street
P.O. Box 07863
Columbus, OH 43207
(614) 491-2225
1 (800) 272-PORK (toll free outside OH) 

Mr. Glen C. Lyons
Consumer Affairs Team Leader
Exxon Company U.S.A.
P.O. Box 2180
Houston, TX 77252-2180
(713) 656-2111 
Ms. Barbara Catalano
Consumer Affairs Coordinator
Tsumara International, Inc.
300 Lighting Way
Secaucus, NJ 07096
(201) 223-8169 
Ms. June Golden
Family Circle Magazine
110 Fifth Avenue
New York, NY 10011
(212) 463-1063 
Consumer Affairs Department
Faultless Starch/Bon Ami Company
1025 West Eighth Street
Kansas City, MO 64101-1200
(816) 842-1230 
Fayva Shoe Stores 
see Morse Shoe, Inc. 
Ms. Jean H. Ward-Jones
Manager, Corporate Quality
Federal Express Corporation
P.O Box 727, Department 2142
Memphis, TN 38194-2142
(901) 395-4539
1 (800) 238-5355 (toll free) 
Ms. Patricia Ikeda Carper, Director
Community Relations and Operations
Federated Department Stores
7 West Seventh Street
Cincinnati, OH 45202
(513) 579-7000 
Ms. Cathy Sharkey
Manager, Consumer Relations
Fieldcrest Cannon, Inc.
1271 Avenue of the Americas
New York, NY 20020
(212) 957-2500
1 (800) 841-3336 (toll free--Fieldcrest Stores) 
1 (800) 237-3209 (toll free--Cannon Stores) 
Ms. Susan Alcorn, Director
Consumer, Government and Media Center
Finast
17000 Rockside Road
Cleveland, OH 44137-4390
(216) 587-7100 
Ms. Mary Luethmers
Customer Relations Manager
Fingerhut Corporation
11 McLeland Road
St. Cloud, MN 56395
(612) 259-2500 
Mr. L. A. Mann Sr.
Director, Consumer Affairs
First Brands Corporation
88 Long Hill Street
East Hartford, CT 06108
(203) 728-6000 
Mr. Thomas J. Metz
Senior Vice President, Customer Services 
Customer Service Center
First Fidelity Bancorporation
100 Constitution Drive
Upper Darby, PA 19082-4603
(215) 734-5090
1 (800) 345-9042 (toll free)
(215) 734-5599 (TDD) 
Consumer Affairs Department
First Interstate Bank 
of California
707 Wilshire Boulevard, W35-13
Los Angeles, CA 90017
(213) 614-3103
1 (800) 626-3400 (toll free) 
Customer Service
First Union National Bank 
of Florida
P.O. Box 2870
Jacksonville, FL 32231-0010
(904) 361-6996
1 (800) 735-1012 (toll free) 
Fisher see SFS Corporation 
Ms. Carol Steck
Manager, Consumer Affairs
Fisher Price
636 Girard Avenue
East Aurora, NY 14052-1880
1 (800) 432-5437 (toll free) 
Ms. April Reynolds
Special Consumer Services Manager
Florida Power and Light Co.
P.O. Box 029100
Miami, FL 33102-9100
(305) 552-4645
1 (800) 432-6554 (toll free TDD) 
Ms. Monica Schmelter, Manager
Customer Relations
Florist's Transworld Delivery Association (FTD) 
29200 Northwestern Highway
P.O. Box 2227
Southfield, MI 48037-4077
(313) 355-9300
1 (800) 788-9000 (toll free) 
Florsheim Shoe Company
130 South Canal Street
Chicago, IL 60606-3999
(312) 559-2500 
Mr. Heeth Varnedoe, President
Flowers Industries, Inc.
P.O. Box 1338
Thomasville, GA 31799-1338
(912) 226-9110 
Mr. Scott R. Yablon
Vice President - Administration
Forbes Inc.
60 Fifth Avenue
New York, NY 10011
(212) 620-2409 
Customer Service
Foster & Gallagher, Inc.
6523 North Galena Road
Peoria, IL 61632
(309) 691-4610 (Monday--Friday, 8:30 a.m.--5 
p.m.) (309) 691-3633 (Monday--Friday, after
5:15 p.m.) 
Ms. Rosemary Myers, Vice President
Customer Service/Operations
The Franklin Mint
U.S. Route One
Franklin Center, PA 19091
(215) 459-6000 
Frank's Nursery and Crafts, Inc.
A Subsidiary of General Host Corporation 6501 
East Nevada
Detroit, MI 48234
(313) 366-8400 
Customer Relations
Fretter Appliance Company
35901 Schoolcraft Road
Livonia, MI 48150
(313) 537-3701
1 (800) 736-3430 (toll free) 
Mr. Brian Wooden
Manager, Consumer Affairs
The Frigidaire Co.
6000 Perimeter Drive
Dublin, OH 43017
1 (800) 374-7714
1 (800) 451-7007 (toll free - Frigidaire 
Appliances) 1 (800) 485-1445 (toll free - Gibson
Appliances) 1 (800) 323-7773 (toll free - 
Kelvinator Appliance Company) 1 (800) 537-5530 (toll
free--O'Keefe & Merit Appliances) 1 (800) 
537-5530 (toll tree--Tappan Company, Inc.) 1 (800)
245-0600 (toll free--White Westinghouse) 

Ms. Janet Rosati
Director, Consumer Services
Fruit of the Loom, Inc.
One Fruit of the Loom Drive
Bowling Green, KY 42102-9015
(502) 781-6400 
Ms. Marianne Salimbene
Associate Manager
Customer Service Department
Fuji Photo Film U.S.A., Inc.
400 Commerce Boulevard
Carlstadt, NJ 07072-3009
1 (800) 659-3854, ext. 2571 (toll free) 

Customer Resource Center
Fuller Brush Company
P.O. Box 1247
Great Bend, KS 67530-0729
1 (800) 523-3794 (toll free) 
GTE Corporation
One Stamford Forum
Stamford, CT 06904
(203) 965-2000 
Ms. Teddi Burris
Manager, Consumer Relations
Ernest & Julio Gallo Winery
P.O. Box 1130
Modesto, CA 95353
(209) 579-3161 
Ms. Jeannine Deming, Manager
Consumer Service Department
Lewis Galoob Toys, Inc.
500 Forbes Boulevard
San Francisco, CA 94080
(415) 952-1678 
Ms. Sheila Gibbons
Director, Public Affairs
Gannett Company, Inc.
1100 Wilson Boulevard
Arlington, VA 22234
(703) 284-6048 
General Electric Company
For information on GE consumer products and 
services, call: GE ANSWER CENTER _ service
1 (800) 626-2000 (toll free) 
Ms. Giselle Simmons
Manager of Consumer Response and Information 
Center General Foods Corporation
250 North Street
White Plains, NY 10625
1 (800) 431-1001 (toll free--General Foods 
products) 
General Host Corporation
P.O. Box 10045
Stamford, CT 06904
(203) 357-9900 
Ms. Sandy Weisenburger
Assistant Manager, Consumer Services
General Mills, Inc.
P.O. Box 1113
Minneapolis, MN 55440-1113
(612) 540-4295
1 (800) 328-6787 (toll free--bakery products) 1 
(800) 328-1144 (toll free--cereals)
1 (800) 222-6846 (toll 
free--Gorton's)
1 (800) 231-0308 (toll free--snacks) 
Customer Relations Department
General Motors Acceptance Corporation (GMAC) 
3044 West Grand Boulevard, Room AX348
Detroit, Ml 48202
(313) 556-0510
1 (800) 441-9234 (toll free)
1 (800) TDD-GMAC (toll tree TDD) 
Customer Service
General Tire Inc.
One General Street
Akron, OH 44329-0007
1 (800) 847-3349 (toll free) 
Ms. Donna Leggate, Vice President
Customer Service
Generra
316 Occidental Avenue, South
Suite 410
Seattle, WA 98104
(206) 728-6888 
Sales Department
Genesee Brewing Company, Inc.
445 St. Paul Street
Rochester, NY 14605
(716) 546-1030 
Ms. Denise Irish (paper products)
Ms. Kathy Ziprik (building products)
Georgia-Pacific Corp.
P.O. Box 105605
Atlanta, GA 30348-5605
(404) 220-6227 (building products)
(404) 527-0038 (paper products) 
Mr. Steven W. Poole, Director
Corporate Communications
Gerber Products Company
445 State Street
Fremont, MI 49413-1056
(616) 928-2000
1(800) 4-GERBER (toll free--24 hours)
1 (800) 421-4221 (toll free, 24-hour 
breastfeeding advice) 1 (800) 828-9119 (toll free--baby
formula) 
Ms. Odonna Mathews
Vice President for Consumer Affairs
Giant Food Inc.
P.O. Box 1804, Department 597
Washington, DC 20013
(301) 341-4365
(301) 341-4327 (TDD) 
Gibson Appliances see The Frigidaire Co. 

Ms. Beverly Smart
Manager, Consumer Affairs
Gillette Company
P.O. Box 61
Boston, MA 02199
(617) 463-3337 
Glenbrook Laboratories see Sterling Health 

Mr. James Sainsbury
Manager, Product Regulation
The Glidden Company
925 Euclid Avenue
Cleveland, OH 44115
(216) 344-8818 
Mr. A.L. Finley, Director
Consumer Relations
Goodyear Tire & Rubber Co.
1144 East Market Street
Akron, OH 44316
(216) 796-4940
(216) 796-6055 (TDD)
1 (800) 321-2136 (toll free) 
Mr. Michael Legrand
Vice President, Operations
Gordon's Jewelers
A Subsidiary of Zale Corporation
901 West Walnut Hill Lane
Irving, TX 75038-1003
(214) 580-4924 
Consumer Affairs
Greensweep
800 North Lindbergh
St. Louis, MO 63167
1 (800) 225-2883 (toll free) 
Ms. Leslie Young
Manager, Customer Relations
Greyhound Lines, Inc.
P.O. Box 660362
Dallas, TX 75266-0362
(214) 419-3914 
Guess? Inc.
1444 South Alameda Street
Los Angeles, CA 90021
(213) 765-3100 
Guinness Import Company
Six Landmark Square
Stamford, CT 06901-2704
(203) 323-3311
1 (800) 521-1591 (toll free) 
Ms. Marti Johnson
Director of Client Relations
H&R Block, Inc.
4410 Main Street
Kansas City, MO 64111-9986
(816) 753-6900
1 (800) 829-7733 (toll free) 
HVR Company see Clorox Company 
Mr. Don Freberg
Manager of Consumer Affairs
Hallmark Cards, Inc.
P.O. Box 419034
Kansas City, MO 64141-6034
(816) 274-5697 
Halston Borghese, Inc.
767 5th Avenue, 49th Floor
New York, NY 10153
(212) 572-3100 
Hanes see L'eggs 
Hannibal Sports Promotions, Inc. see The 
Bohannon Group 
Mr. Michael Larson
Vice President, Customer Service
Hanover-Direct Inc.
340 Poplar Street
Hanover, PA 17333-9989
(717) 637-6000 
Hardwick see Maycor 
Consumer Relations Department
Hartz Mountain Corporation
700 Frank E. Rodgers Blvd. South
Harrison, NJ 07029-9987
(201) 481-4800 
Ms. Bonnie Fisher
Supervisor, Consumer Affairs
Hasbro, Inc.
P.O. Box 200
Pawtucket, RI 02861-0200
1 (800) 255-5516 
Hathaway Shirts see Warnaco Men's Apparel 

Mr. Patrick Beckett, Marketing 
Manager
Heath Company
Benton Harbor, MI 49022
(616) 925-6000 
Mr. Thomas J. Rattigan
Chairman and CEO
G. Heileman Brewing Company
9399 West Higgins Rd.
Rosemont, IL 60018
(708) 292-2100 
Ms. Donna Elliott
Manager, Consumer Affairs
Heinz U.S.A.
P.O. Box 57
Pittsburgh, PA 15230-0057
(412) 237-5740 
Consumer Affairs Department
Consumer Brands
Helene Curtis, Inc.
325 North Wells Street
Chicago, IL 60610-4713
(312) 661-0222 
Ms. Lael M. Moynihan
Manager, Consumer Relations
Hershey Foods Corporation
P.O. Box 815
Hershey PA 17033-0815
1 (800) 468-1714 (toll free) 
Mr. Frank Gonzalez, Manager
Executive Customer Relations
Hertz Corporation
225 Brae Boulevard
Park Ridge, NJ 07656-0713
(201) 307-2000
1 (800) 654-3131 (toll free--reservations) 1 
(800) 654-2280 (toll free TDD) 
Customer Information Center
Hewlett-Packard Company
19310 Prune Ridge Avenue
Cupertino, CA 95014
(408) 246-4300 
Hilton Hotels Corporation
9336 Civic Center Drive
Beverly Hills, CA 90209-5567
(310) 278-4321 
Mr. Mike Rudman
Vice President, Human Resources
Hit or Miss
100 Campanelli Parkway
Stoughton, MA 02072
(617) 344-0800 
Mr. Jim Drummond, Director
Hitachi Home Electronics (America), Inc. 3890 
Steve Reynolds Boulevard
Norcross, GA 30093
(404) 279-5600
1 (800) 241-6558 (toll free) 
Mr. Randall Smith
Holiday Inn Worldwide
Three Ravinia Drive, Suite 2000
Atlanta, GA 30346
(404) 604-2000 
Mr. Bill Sanders
Director, Consumer Affairs
Home Depot Inc.
2727 Paces Ferry Road
Atlanta, GA 30339
(404) 433-8211 
Ms. Karen McKeever
Assistant Vice President of Marketing
Home Owners Warranty Corporation 
(HOW)
1110 North Glebe Road
Arlington, VA 22201
(703) 516-4100
1 (800) CALL-HOW (toll free) 
Home Shopping Network
P.O. Box 9090
Clearwater, FL 34618-9090
(813) 572-8585
1 (800) 753-5353 (toll free TDD) 
Mr. Ray Gwin, Manager
Consumer Affairs
Residential Division
Honeywell, Inc.
Honeywell Plaza
P.O. Box 524
Minneapolis, MN 55440-0524
(612) 951-1000
1 (800) 468-1502 (toll free) 
Mr. Larry Calder
Manager of Consumer Response Center
Hoover Company
101 East Maple
North Canton, OH 44720
1 (800) 944-9200 (toll free) 
Customer Service Division
The Horchow Collection
221 E. Walnut Hill Lane
Irving, TX 75039-3627
(214) 401-6300
1 (800) 395-5397 (toll free) 
Ms. Julie Henderson Craven
Director, Consumer Affairs
Hormel Foods Company
501 16th Avenue N.E.
Austin, MN 55912-9989
(507) 437-5395 
Hostess Cakes see Continental Baking Co. 

Ms. Judy McCray, Consumer Relations
Huffy Bicycle Company
P.O. Box 1204
Dayton, OH 45401
(513) 866-6251 
Customer Relations
Humana Inc.
500 West Main Street
P.O. Box 1438
Louisville, KY 40201-1438
(502) 580-1000 
Hunt-Wesson, Inc.
P.O. Box 4800
Fullerton, CA 92634-4800
(714) 680-1431 
Ms. Chris Buzanis
Director, Quality Assurance
Hyatt Hotels & Resorts
200 West Madison Street, 39th Floor
Chicago, IL 60606
(312) 750-1234
1 (800) 228-3336 (toll free) 
IBC Root Beer
see Dr. Pepper/Seven-Up Companies, Inc. 

Ms. Melody Curtis
IBM Information Support Center
300 East Valencia
Tucson, AZ 85706
1 (800) 426-3333 
Consumer Affairs Department
Illinois Bell
225 West Randolph Street, Room 30-D
Chicago, IL 60606
(312) 727-2293 
Mr. Stephen Powell
Government Affairs Manager
Indiana Bell
251 North Illinois Street, Room 1680
Indianapolis, IN 46204
(317) 265-5965 
Mr. David Steadman
CEO and Chairman
Integra
4441 West Airport Freeway
Irving, TX 75062
(214) 258-8500 
Communications Department
International Dairy Queen, Inc.
P.O. Box 39286
7505 Metro Boulevard
Minneapolis, MN 55439-0286
(612) 830-0200 
International Service Specialists, Inc. see The 
Bohannon Group Customer Service
JRT
5000 City Line Road
Hampton, VA 23661
(804) 827-6000 
Mr. James Bennett
Customer Relations Manager
JVC Company of America
41 Slater Drive
Elmwood Park, NJ 07407
(201) 808-2100
1(800) 252-5722 (toll free) 
Ms. Carolyn Calkins
Manager, Customer Service
Jackson & Perkins Nursery Stock
2518 South Pacific Highway
Medford, OR 97501
(503) 776-2400
1 (800) 872-7673 (toll free) 
Ms. Ophelia R. Millon
Manager of Consumer Affairs
James River Corporation
P.O. Box 6000
Norwalk, CT 06856-6000
(203) 854-2458
1 (800) 243-5384 (toll free) 
Ms. Rita Topp
James River Corporation
Towel and Tissue Products
P.O. Box 6000
Norwalk, CT 06856-6000
1 (800) 243-5384 (toll free) 
Jenn-Air Company see Maycor 
Ms. Barbara Short
Consumer Relations
Jockey International, Inc.
2300 60th Street
Kenosha, WI 53140
(414) 658-8111 
Public Relations
John Hancock Financial Services
P.O. Box 111
Boston, MA 02117
(617) 572-6272 
Johnny Appleseed's, Inc.
30 Tozer Road
Beverly, MA 01915-0720
1 (800) 225-5051 (toll free) 
Johnson & Johnson Consumer Products, Inc. 
Information Center
199 Grandview Road
Skillman, NJ 08558
1 (800) 526-3967 (toll free) 
Complaint Department
Johnson Publishing Company, Inc.
820 South Michigan Avenue
Chicago, IL 60605
(written complaints only) 
Mr. Tom Conrardy
Director, Consumer Resource Center
S.C. Johnson and Sons
1525 Howe Street
Racine, WI 53403
1 (800) 558-5252 (toll free) 
Ms. Denise Mori
Manager, Guest Services
Howard Johnson, Inc.
P.O. Box 29004
Phoenix, AZ 85038
(602) 389-5555 
Mr. Jerry Taylor, Vice President
Advertising and Marketing
Jordache Enterprises, Inc.
1411 Broadway
New York, NY 10018
(212) 279-7343
1 (800) 289-5326 (toll free)
1 (800) 666-1917 (toll free) 
Mr. Brian Beckwith
Vice President of Circulation
K-III
717 5th Avenue
New York, NY 10022
(212) 745-0500 
Mr. Robert J. Clark
Manager, Customer Service
K mart Corporation
3100 West Big Beaver Road
Troy, MI 48084
(313) 643-1643
1 (800) 63-KMART (toll free) 
Ms. Annette Watkins-Habeski
Manager, Customer Relations
Karastan Rugmill
Division of Mohawk Industries, Inc.
P.O. Box 129
Eden, NC 27289
1 (800) 476-7113 (toll free)
1 (800) 476-7113 (toll free) 
Mr. Rory J. Murphy
Senior Vice President, Operations
Carl Karcher Enterprises
1200 North Harbor Boulevard
P.O. Box 4349
Anaheim, CA 92803
(714) 774-5796 
Consumer Services
Kawasaki Motor Corporation, U.S.A.
P.O. Box 25252
Santa Ana, CA 92799-5252
(714) 770-0400 
Ms. Sara C. Maness
Consumer Relations Manager
Kayser-Roth Corporation
612 South Main Street
Burlington, NC 27215
(919) 229-2224 
Ms. Nathalie Lofton, Supervisor 
Consumer Communications
Keebler Company, Inc.
One Hollow Tree Lane
Elmhurst, IL 60126
(708) 833-2900 
Ms. Linda J. Pell
Director, Consumer Affairs
Kellogg Company
P.O. Box CAMB
Battle Creek, MI 49016
1 (800) 962-1413 
Mr. Robert A. Shower, Manager
Product Service
The Kelly Springfield Tire Company
12501 Willow Brook Road, S.E.
Cumberland, MD 21502-2599
(301) 777-6635
(301) 777-6017 
Kelvinator Appliance Company see The Frigidaire 
Company 
Ms. Nancy Bays
Supervisor, Consumer Relations
Kemper National Insurance Company
Public Affairs and Communications
1 Kemper Drive
Long Grove, IL 60049-0001
(708) 540-2522
1 (800) 833-0355 (toll free) 
Ms. Bonnie Fisher
Supervisor, Consumer Affairs
Kenner Products
P.O. Box 200
Pawtucket, RI 02861-0200
1 (800) 327-8264 (toll free) 
Ms. Cindy Van Grinsven
Director, Consumer Services
Kimberly-Clark Corporation
P.O. Box 2020
Neenah, WI 54957-2020
(414) 721-8000
1 (800) 544-1847 (toll free) 
Kinetico, Inc.
10845 Kinsman Road
Newbury, OH 44065
(216) 564-9111 
Kingsford Products Company see Clorox Company 

Consumer Assistance Center
KitchenAid
701 Main Street
St. Joseph, MO 49085-1392
(616) 923-4500
1 (800) 422-1230 (toll free) 
Ms. Veronica Barry
Assistant to the Senior Vice 
President
Public Relations and Communications
Calvin Klein Industries, Inc.
205 West 39th Street, 10th Floor
New York, NY 10018
(212) 719-2600
1 (800) 327-8731 (toll free) 
Kodiak Smokeless Tobacco see Conwood Co., L.P. 

Mr. Paul Scholten, Manager
Service and Technical Publications
Kohler Company
Kohler, WI 53044
(414) 457-4441 
Mr. Alan Wilson, Manager
Sales Administration
Kohler Generator Division
Kohler, WI 53044
(414) 457-4441 
Mr. Mark Grunow, Manager
Consumer Affairs
Plumbing and Specialty Products
Kohler Company
Kohler, WI 53044
(414) 457-4441 
ATTN: Consumer Response Center
Kraft, Inc.
Kraft Court
Glenview, IL 60025
1 (800) 323-0768 (toll free) 
Ms. Judy Ball
Customer Relations Manager
Kroger Company
1014 Vine Street
Cincinnati, OH 45201
(513) 762-1589
1 (800) 632-6900 (toll free--product 
information) 
Mr. Rody Davenport, IV
President and C.O.O.
Krystal Company
One Union Square
Chattanooga, TN 37402
(615) 757-1550